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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No quedarse en este lugar es sucio no hay personal que atienda, dicen tienen desayuno y no lo es solo es café y un pan. no lo recomiendo.
Business response:
Dear Jose, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Thank you for your feedback about our breakfast offerings; we are disappointed you were unhappy with the variety. Your comments will be shared appropriately; we always want to know what would enhance our guest experience. We hope you will return to stay with us again; hosting your visit... read more
The hotel if ok but I was not aware they don’t offer housekeeping on daily bases only every 20 days. We only stayed 2 days and no clean towels were available or pick up of dirty towels. Will not stay there again.
Business response:
Dear Juan, We apologize for any inconvenience caused by our housekeeping service. Your feedback is essential. We understand the importance of cleanliness and comfort during your stay. Please accept our sincere apologies for falling short of your expectations. Your comments will help us improve our services for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
This property does NOT offer a free breakfast. They have coffee and cheap packaged muffins
Business response:
Dear Shawn, Thank you for sharing your feedback with us. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience... read more
Terrible-Choose a different hotel I requested 1st floor, got 2nd floor. Room was awful full of carpet stains. Refrigerator was dirty. All the doors and walls need a deep clean. The bed had no blanket only a sheet. I asked for a blanket was told they were in the wash. After a few hours I got a call from front desk to go pick up the blanket, which I felt was very rude. They could have delivered it to my room at least. The outdoor grounds are in poor condition, the small portion of grass was not cut. Just all in all very run do... read more
Business response:
Dear NICOLE, Thank you for taking the time to write a review. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we regret falling short of your expectations regarding your room request, cleanliness, and service experience. Please accept our sincere apologies for the delay in providing the blanket and the inconvenience caused by how it was addressed. Rest assured, we are actively addressing these issues with our team to ensure improvements in our services and facil... read more
Unfair policy in an emergency Was denied the room because I lost my ID on my trip, even though I had pictures of my ID they still would not let me stay there and denied me at 1 o’clock in the morning to go find another hotel. Room was paid for in advance! Still denied.
Business response:
Dear James, We sincerely apologize for the inconvenience you experienced during your recent stay. Our policies regarding identification are in place to ensure the safety and security of all our guests, but we regret that this caused a disruption to your plans, especially during the late hours of the night. Your frustration is understandable, and we apologize for any inconvenience caused by our inability to accommodate you. We hope you will give us another chance to provide you with a better experience in the future. If you c... read more
The first room they gave us everything was made up, but nothing was clean. The sheets had disgusting hair and dirt on them so they gave us a new room which had a filthy microwave. Looks like it hadn’t been cleaned in a long time. They allowed people to have their TVs and radios up really loud after hours 11 till 4 AM. Kids running around screaming banging couldn’t get any sleep. The front staff at the desk was very good though, but they couldn’t get the people to stop making noise.
Business response:
Dear Ron, We sincerely apologize for the unsatisfactory experience you had during your stay. It is disheartening to hear about the cleanliness issues in your initial room and the disturbance caused by noise during late hours. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We appreciate your kind words regarding our front desk staff, and we will address the noise concerns with our team to ensure a more peaceful environment for all guests. Please accept our sincerest apologies for th... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.