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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Many things broken, worn out, unsightly.
Business response:
Dear Elisa, We deeply regret the experience you had during your stay with us. Your feedback concerning broken and unsightly amenities is disheartening, and we apologize for any inconvenience caused. Please rest assured that we take your comments seriously and actively address these issues with our maintenance team to ensure all facilities meet our high standards. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to welcome you back in the future and prov... read more
Won't stay there again The room was very rundown and there was water still in the tub and mold over the shower. Bed was ok but carpet was dirty.
Business response:
Dear Toni, We sincerely apologize for the condition of your room during your stay. Your feedback regarding the cleanliness and maintenance issues is concerning, and we take it very seriously. Please know that we are actively addressing these issues with our housekeeping and maintenance teams to ensure such incidents are not repeated. Your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these matters to our attention. We hope you'll consider giving us another chance to provide you with ... read more
The room SMELLED like cigarettes so powerfully. I wouldn't bother to leave a negative review if it was just a slight smell, but this was unreal. I will never stay at Extended Stay again after this. Beware.
Business response:
Dear Neill, We sincerely apologize for the overwhelming smell of cigarettes you experienced during your stay. Providing a comfortable and pleasant environment is important; we regret failing to meet this expectation. Please know that we have a strict policy for smoking and allow only in certain areas, and we appreciate you bringing this to our attention. We are addressing this issue promptly to ensure a more enjoyable stay for our guests in the future. We hope you reconsider staying with us, as we are committed to improving ... read more
Used soap in the shower. Missing toilet paper. In general furniture in poor condition.
Business response:
Dear Oleksandr, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address these issues with our housekeeping and maintenance teams to rectify them promptly. Our goal is to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for bringing these matters to our attention, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Ma... read more
The hotel is old and a little run down. Beds were clean and comfortable but the carpet in the room was kind of gross
Business response:
Dear Guest, Thank you for taking the time to write a review about your recent stay. We sincerely apologize for any inconvenience caused by our failure to provide the expected level of accommodations. Our commitment is to surpass the expectations of our valued guests, and we deeply regret any oversights on our part. Your feedback has been noted and shared with the relevant team members, and we appreciate the opportunity to address these concerns. We would be honored to have the chance to showcase our unwavering dedication to ... read more
Sheets were not clean, room was cold and heater smelled burnt. No blankets. Shower pressure was low, and temperature difficult to regulate. TV volume was unadjustable.
Business response:
Dear Amy, Thank you for the review. We're genuinely sorry about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short of meeting your expectations in these areas. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. Please accept our apologies, and we hope you will give us another chance to pr... read more
Dirty Rooms The room was very dirty and the floors were very dirty. I wouldn't stay here again.
Business response:
Dear Araceli, We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and it is disappointing to hear that we fell short of your expectations. Your feedback is invaluable, and we will address this matter promptly with our housekeeping team to ensure that similar incidents do not occur in the future. We understand your decision not to return, but we hope you reconsider, as we are committed to improving our services an... read more
This place was not what they show you in the pictures here. It’s old. Super old. There is a smell when you go in especially in the halls. It’s dirty. No one cleans the rooms I can tell. The microwave was so dirty! Specks of dirt and debris everywhere. It’s gross. There are not toiletries but soap inside the room. The bed is so uncomfortable. It’s soo old. It’s not nice.
Business response:
Dear Samantha, We deeply regret the challenges you encountered and sincerely apologize for the inconvenience caused. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Your feedback is valuable, and we appreciate your patience. If your travels bring you back to the area, we hope for an opportunity to provide you with a positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.