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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean, bed was broke, smells weird, sink dripped, no water pressure in the shower, floor was sticky, hair on the bed sheets. Not a pleasant experience.
Business response:
Dear Christina, Thank you for choosing our hotel and for taking the time to provide your feedback. We apologize for the issues you encountered with cleanliness and maintenance. This is not the standard we aim to uphold, and we will address these concerns with our team immediately. Maintaining exceptional standards is of utmost importance to us. Your feedback will be shared with the relevant team members as we work on improvements. We hope you will give us another chance to provide you with a much better experience on your ne... read more
I liked the fact that the room has a kitchen. Sink was plugged. The bed was as hard as a rock. Pillows were old and shabby. Outside strange male tenants milling around. A man sat in a small silver car most of the day and into the night. This hotel gave me bad vibes. I will never stay here again and I do not recommend this place to anyone.
Business response:
Dear Evelyn, Thank you for your feedback. We’re glad you appreciated the in-room kitchen but are sorry to hear about the issues with the bed, pillows, and sink. We also regret that the presence of other guests affected your comfort and perception of our hotel. Your comments are valuable, and we will address these concerns to improve our facilities and security. We hope to have the opportunity to offer you a better experience in the future. Sincerely,Hotel Management
Property was filthy. Smelled like cigarettes, and the facility itself was not very well maintained.
Business response:
Dear Gloria, Thank you for your feedback. We apologize for the cleanliness issues and cigarette smell you encountered. This is not the standard we aim to uphold, and we are addressing these concerns with our team to ensure better maintenance and cleanliness in the future. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a more pleasant experience during your next visit.Sincerely,Hotel Management
Noisy. I was on the 1st floor although I asked for a second floor, I also asked for two beds instead of one and staff couldn’t accommodate. The breakfast is really just coffee I don’t think should be advertised as breakfast included just for coffee.also one roach in the kitchen area which I had to slap down.
Business response:
Dear Raluca,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced, particularly regarding the room placement, bed request, and noise. Your concerns about breakfast and the pest issue have been noted, and we are actively addressing these to improve the overall guest experience. We value your input and hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
When you walk in all you smell is cigarette smoke. Not appealing
Business response:
Dear Nikki,Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell you encountered upon arrival. We strive to maintain a fresh and welcoming environment for all our guests, and it’s clear we fell short during your stay. Your comments have been shared with our team so we can address this issue promptly. We appreciate your input and hope to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
The room was discusting. So bad i had to leave. The bathroom shower had dirt, stains and stuff stck to the bottom. The counters were burned and the smell of marijauna and smoke was horrible.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced and will work with our housekeeping team to address these concerns promptly. While smoking is permitted in designated areas, we ensure it does not impact the comfort of our non-smoking guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
This place is dirty: walls, carpets, Beds were ok, sheets clean Place smells No garbage can in the room. Front desk person sits behind a locked door. Only comes out when you ring the bell. Can hear other people on other rooms. I di not recommend anyone stay here. I will not stay here again
Business response:
Dear Allyson, Thank you for sharing your experience. We apologize for the cleanliness issues and any inconvenience caused by the lack of a garbage can and the front desk setup. Your feedback is important, and we will address these concerns and work toward improvement. We regret that your stay did not meet your expectations and are committed to making necessary improvements. We appreciate your input and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.