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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stays not recommended The person running the front desk was amazing and kind. We had asked to switch room because our first one had the fire alarm torn out. And he gave us another room, and bigger. But the ceiling fan and ceiling was full of dust and made it hard to breath comfortably. Tried turning the air on and made it worse. There was also holes in the walls in both rooms.
Business response:
Dear Raemi, We appreciate your positive remarks about the front desk staff's assistance. However, we sincerely apologize for the issues you encountered in the rooms, including the cleanliness and maintenance concerns. Your feedback is invaluable, and we will be addressing these issues with our housekeeping and maintenance teams. Please be assured that corrective measures will be taken to prevent similar occurrences. We understand the importance of a comfortable and well-maintained environment. Thank you for bringing these ma... read more
Property was very dirty walls and floors. We booked 2 nights and canceled one because our room was filthy. The carpet was stained, the walls and doors were dirty, and the beds were very small. Don’t stay here especially if you have kids!!
Business response:
Dear Jose, We sincerely apologize for the disappointing experience you encountered during your stay. It deeply concerns us that the cleanliness fell below expectations. Your feedback is taken seriously, and we are actively addressing these issues to prevent recurrence. We understand the importance of a clean and comfortable environment, especially for families. We appreciate your understanding in canceling one night and regret any inconvenience caused. Your observations are invaluable, and we hope you might reconsider, allow... read more
Hotel room smelled like smoke and there was mold all over the bathroom walls.
Business response:
Dear Guest, We sincerely apologize for your unpleasant experience during your stay. Your comfort and satisfaction are our utmost priorities, and it's disheartening to hear that we fell short of meeting your expectations. We take matters of cleanliness and room quality very seriously. We will address the issues with our housekeeping team to ensure future occurrences. Please accept our sincerest apologies for any inconvenience this may have caused. We hope for the opportunity to welcome you back and provide you with the except... read more
Terrible facility. There were gnats not only in the reception area but also inside the rooms. The place smelled weird. The rooms have absolutely nothing other than towels and hand soap, even the one with kitchenet requires you to ask helpdesk for every single thing.
Business response:
Dear ARAVIND, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management
Room was old and outdated
Business response:
Dear Valerie, We appreciate your feedback on the room. Your input is valuable as we continuously work towards enhancing our guests' experience. We understand the importance of modern and updated accommodations, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again and provide a more satisfying stay.Sincerely,Hotel Management
I checked in @8pm. Cassandra at the front desk checked me in. Very nice lady she was professional. She helped me whenever i needed something. 😌 She do not fit in with this company because the place "extended stay hoe hotel is nasty dirty and the furniture is dirty with nasty spots on the chair inside the room. The bed is to hard and loud. The phones don't work the bathroom sink was clogged up and the room was really dirty. I wonder do they have a housekeeper working there at all. #never again will i book a room from "Valenc... read more
Business response:
Dear Elleen, We appreciate your kind words about Cassandra's professionalism and assistance. However, we sincerely apologize for the condition of your room and any inconvenience you experienced during your stay. Your feedback is crucial, and we assure you that we are actively addressing these concerns to improve the overall guest experience. This falls short of our standards, and we regret any disappointment. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely... read more
The lady at the front desk was super super friendly and very very accommodating and nice she did her best that she could. This review has nothing to do with her. I reserved two double rooms, and there was only one available. They were over booked and had to spend a lot of time trying to accommodate our need for 4 beds. They ended up being able to but when I have a large family and booked ahead of time it was very disappointing not to have the rooms available once I arrived. The hotel itself is very run down and in need of ma... read more
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. It's disappointing when expectations are not met, and we understand your concerns regarding the room availability and the state of the property. We appreciate your kind words about our front desk associate, and we're glad we were able to accommodate your needs for four beds. However, we understand that this situation could have easily been avoided, and it will be shared with the concerned teams to address the issues you've raised a... read more
It’s in a good area and the staff was lovely, but terrible breakfast (bad coffee, granola bars and oatmeal packs, that’s it) the hotel overall seams abandoned, smelly hallways, dirty walls, dirty carpets, you definitely don’t get your money’s worth, I don’t usually complain about a one night stay but this is definitely not what I imagined.
Business response:
Dear Joselyn, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with the team members who assisted you. However, we genuinely regret the concerns you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to have the opportunity to make your next stay with us outstanding in every aspect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.