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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean the stairwell. Ownership obviously just doesnt care .
Business response:
Dear Venkat, Thank you for sharing your thoughts with us. We are genuinely sorry for the concerns you mentioned. Cleanliness is a top priority, and your comments have been shared with our team for immediate attention. We regret any disappointment this caused and assure you that your feedback will drive improvement. We hope you’ll consider staying with us again, giving us the chance to provide you with a more enjoyable experience.Sincerely, Hotel Management
No pool , not enough towels, didn’t change the cover sheet and the pillows sheet .
Business response:
Dear Naguib, Thank you for reviewing our hotel. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We will address your concerns appropriately with our team. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The property is not clean clean the floors look dirty the overall is dirty
Business response:
Dear Nanet, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Dirty and smelled like animal pee.
Business response:
Dear Yvette, Thank you for your feedback and for staying with us. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We take your feedback seriously and will address this issue with our housekeeping team to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyab... read more
Crap
Business response:
Dear Phillip, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Keep going don’t stop!!! My stay was horrible. I traveled over 1800 miles to attend my niece college graduation The pictures for the rooms are deceiving. I ask the front desk if they were going to vacuum. 2 days later the lobby is still filthy, there was a missing cabinet in my room, the room was poorly cleaned. They only had one luggage rack in the entire building. I will never stay here again.
Business response:
Dear Mary, Thank you for sharing your review following your recent stay at our hotel. We regret the disappointment you encountered with our housekeeping service. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us.Your feedback is greatly appreciated as it allows us to improve our guest experience. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations on your next visi... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.