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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware Staff was kind. Room and bathroom were reasonably clean. Short distance from Magic Mountain. However, cons outweigh pros heavily. Housekeeping didnt come by when we were there. The bed left me with the most severe neck pain. Sheets gave us a rash. To-go-breakfast only means nature valley bars and terrible muffins. No fruit of any kind. My memory of this place will be the condition of my neck and back when i left. The center of the bed was concave like a sinkhole when i laid on it. Truly the most uncomfortable bed I p... read more
Business response:
Justin, we want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a m... read more
This property is terrible. We flew in from out of country to arrive at the hotel after making reservations days before. They told us the oversold and didn’t have room for us. They did nothing to accommodate us and did nothing for compensation. Absolutely terrible hotel
Business response:
Brandon, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Disappointed and Deceived The room smelled of smoked although it says it was a no smoking room. The air conditioner was inconsistent. The bed was uncomfortable and more like a twin xl than a full/queen size bed. No ice maker in the hotel. I will NEVER stay there again. The room looked nothing like the photos.
Business response:
Alise, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I had a unique situation. I needed to stay til 4pm. They would not let me. I only messed up the bed. It would have been very easy to clean quickly. Most people do not check in until after 3-4pm. I even offered to pay another night just to stay til 4pm. I think they should look at special circumstances and consider allowing the occasional person to have a late check out. It put me in a very bad situation. Then I drive by at 4 pm and there were maybe 2 cars in the parking lot. Otherwise everything was great.
Business response:
Thank you for evaluating your stay. Although overall you had a pleasant time with us, we apologize for not being able to accommodate your request for late check-in. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
もう泊まりません。 タオルが足りなかった。ずっと部屋の中で騒音がした。外の声は丸聞こえ。 部屋の掃除やベッドメイキングは言わないとしない。値段の割に不快なホテルでした。この値段ならちゃんとしたホテルに泊まれた。
Check in was OK, the staff took a few minutes to approach me. There were not pots and pans available, staff said they were all being used, therefore I was not able to make myself breakfast as planned. The room smelled disgusting, I was unable to open my window. After trying to fin out why the room smelled so bad, I looked under the bed and there were socks, tennis balls and dirty tissue. Saturday morning I left around 10:30AM, house keeping ladies were down the hall so I asked if they can refresh room 236, in which I was sta... read more
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We liked the location - close to the freeway, but it was pretty rundown on the inside. We just needed a place to sleep for about 6 hours, and this fit the need for us, but I wouldn't want to stay here much longer than that.
Business response:
Joy, thank you for your review. Although our location was ideal for you, we apologize for the poor condition of our hotel. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel lost my reservation through Expedia and made no effort to find another place to stay.
Business response:
Thank you for being our guest. We sincerely apologize for the mix-up with your reservation and for not resolving the issues to your satisfaction. We‘re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.