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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some hotel staff were helpful and pleasant while others seemed inconvenienced. The elevator was broken when we arrived and remained unfixed for the 3 days that we were there. While I understand that they were awaiting a part, I would think they would have made an effort to not have placed us on the 3rd floor. The room was clean. Breakfast was muffins, packets of oatmeal and granola bars.
Business response:
Thanks for taking the time to post a review. We are sorry for the issues you encountered during your stay. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Also, we will use your comment as a training tool so that we can improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The people at the desk acted very rude and would not help at all
Business response:
Nora, thank you for being our guest. We apologize for one of our staff member being rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
No for one stay smelly The room had Horrible smell, the sheets where dirty and the ac didn’t work From desk only apologized
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced in your room.Your concerns have been immediately brought to the attention of our housekeeping and maintenance for review and action. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Motel 6 reincarnated Drains were not working, fridge was leaking water on floor, front desk staff on personal phoes texting and not taking care of customers
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely... read more
Room was run down. Bed was smaller that what I booked and very firm.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you experienced in your room and regret the inconveneince it caused. We have made a note of your feedback and have shared it with the concerned team. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Smells bad. Elevator doesnt work correctly Bad smell in room
Business response:
Alex, we sincerely for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the bad odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Also, we have alerted our maintenance team about the elevator, and they are checking it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Managem... read more
The lady at the front desk was horrible. I reserved a king sized bed and when I showed up at the property at 12am, she said it wasn’t available and there was nothing to do about it. She was very rude and didn’t apologize. What’s the point of reserving if they don’t have rooms available?
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.