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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The problem was that never get my reservation it was sold to another person whe I was at the desk the staff tell me sorry.
Business response:
Samuel, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The staff was very rude and unaccompdating I would never stay here again.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Remalo este hotel. Llegué tarde cansado con ganas de descansar y me dijeron que el hotel estaba sobrevenido y que mi habitación la habíamos dado a otro huésped. Y no me avisaron.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Worst treatment from front desk & manager.
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
We were there for 2 days and we did not get clean towels and our room was not made up, we asked for a king bed because I am 6ft 2inches and fit better in a king and not a queen which they gave us also, the shower was very old. they told us they were up dating the facility but we could not see where they were being made. We did see people in the hallway carrying pots and pans, dishes and food, also they did not have USB charging slots where we could charge our phones and which we depended on for our phones, I would think that... read more
Business response:
Carlos, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations with regard to your room. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
No housekeeping, small beds, no sofa that was reserved, no customer service, uncomfortable room.
Business response:
David, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback will help us enhance our service level and facilities going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Filthy, Smelly Hotel. DON'T BOOK HERE!! FILTHY hotel. Combined cigarette, baking FISH, spaghetti and stale odors assult you from the minute you step off the elevate throughout the length of the interior hallway. The nightly rate was insanely high for such terrible accommodations!! And ... my stay was during their "Off Season".
Business response:
Thank you for feedback of your recent stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. ... read more
The hotel advertised Free Breakfast. It turns out to be a muffin or nutra grain bar. If you need clean towels, you must bring them to the front desk to receive clean ones. I will never stay at this place again.
Business response:
Mike, please accept our sincerest apologies as you were unhappy with our hotel policy and that our breakfast offerings were not up to your liking. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Terrible experience my key didn't work three ties and the lady at the front had the nerve to say will you wait here while I go try the key. After 10 hours on the road not being able to get into the room for an hour was a nightmare. I didn't even get to shower before my date. What a joke.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you encountered due to the key of your room and for not being able to resolve the issue to your satisfaction. We assure you that we have discussed your feedback with our maintenance team to rectify the problem with the lock of your door. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Since... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.