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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinks There was a terrible stink in the halls of this hotel. I wouldn't stay here again.
Business response:
Laura, we apologize for the odor issue which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Crappy place Front desk workers not friendly crappy unhappy workers. My kid was saying hi to them n they ignored him he 4yrs old he sad why they mad. I will never give them my business
Business response:
Henry, thank you for posting a review of your stay. We apologize for the poor service you received from our front desk associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management
The water was turned off for several hours for 2 days of our stay and we were not notified of this problem.
Business response:
Thank you for expressing your displeasure at our emergency plumbing repair during your recent stay at our hotel. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time. We thank you for your patronage and your patience while we made this repair. We hope you will come back to stay with us again. Sincerely, Hotel Management
Disappointed The moment I walked into my room it smelled like a birdcage and urine. The breakfast was disappointing, there was no water or juice, only coffee. I will probably never stay at this hotel again.
Business response:
Thank you for posting a review of your stay. We apologize for the odor you experienced in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity ... read more
Business response:
Kyle, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don,t stay at this hotel. You will not be happy. I would never stay here again. The hotel is in such bad shape. The clerk at the desk had on very soiled clothing. The halls reaked with obnoxious odors. There were many large animals sometimes more than one in a room that constantly barked. The sheets on the bed were I poor conditions. Your shoes stuck to the non carpeted floors. There were three lamps in our room with burned out light bulbs. The hotel needs some time and money spent on maintenance.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
The toilet flooded and we went to ask for a plunger and the staff said they did not have one. it was tough using the restroom and thankfully all was fine until we left and the toilet was still flooded. Never got fixed when we brought it to their attention
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Discouraged with Extended Stay America The hotel had a weird odor about it. It also did not have coffee or tea available in each room. There was a kitchenette in the room, but unstocked. No cups, glasses, tea, coffee, coffee pot. It was also very loud. Coffee or tea were not available in the common area until the following morning, and very limited. The “continental breakfast” was granola bars and packaged muffins and packaged oatmeal. No fruit. We won’t stay here again. I was expecting a “business class” hotel and we got mu... read more
Business response:
Rahnell, we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Ho... read more
Business response:
Socorro, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.