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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service! Thank you to Liz she was very helpful.
My room was neat and clean
Business response:
Dear Robert, Thank you for your recent stay and feedback at Extended Stay America. We are sorry we did not deliver the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve!Sincerely,Hotel Management
Overnight stay Just needed a room for the night. Hall smelled like smoke but room was great
Matress was soft. Friendly service. There were hairs in the bathtub, I had to clean out before use. The light for the closet was burnt out. Several of the outlet covers were broken, I didnt use the air unit in case there was damage underneath the outlet it was plugged into. The racks in the closet had dirt on them. There was damage to the walls indicating that the doors slammed against the walls. Diffently not worth the amount of money charged for the room.
Business response:
Dear Sonia, Thanks for your kind comments regarding our exceptional service and comfortable beds. However, we are disappointed you encountered some issues regarding the cleanliness and upkeep of our property. Thank you for bringing this to our attention, as we always want to know how we can enhance our guest's satisfaction. We would welcome another opportunity to show you the excellent accommodations you deserve. We appreciate the feedback and hope to see you the next time you visit Los Angeles.Sincerely, Hotel Management
The property was clean inside and out.
Business response:
Dear Vincent, Thank you for selecting Extended Stay America and sharing your kind review with fellow travelers. Our team works hard to provide high service levels and make our guests have the best time with us, so we are delighted you enjoyed our clean suites. We will share your compliments with our housekeeping team to let them know their efforts were recognized. We appreciate your excellent feedback and look forward to welcoming you back soon.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,345 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.