Extended Stay America - Los Angeles - Valencia

Business response:

Dear Lilith,Thank you for sharing your experience. We regret that certain aspects of the room did not meet your expectations. Ensuring a clean and well-maintained space is important to us, and we will review our cleaning practices to address any oversights. We appreciate your feedback and will use it to make improvements moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Unique, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management 

Business response:

Dear Raul,Thank you for choosing Extended Stay America and taking the time to share your experience. Maintaining a clean and well-kept environment is always a priority, and we’re pleased to know it met your expectations. A comfortable and welcoming stay begins with attention to cleanliness, and we appreciate you recognizing that. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear William,Thank you for sharing your perspective. We're disappointed that your stay did not meet your expectations, and we wish it had been a more positive experience for you. Your experience matters to us, and we are committed to making necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management