Extended Stay America - Los Angeles - Valencia

Business response:

Dear Guest,We sincerely apologize for any concerns regarding the cleanliness of the hallways. Maintaining a well-kept environment is important to us, and we will ensure our team addresses this issue. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We appreciate your kind words about Andrew’s customer service. It’s wonderful to know that his dedication and helpful nature made a positive impact on your experience. Providing attentive service is always our goal, and we’re glad he was able to assist you. Your feedback means a lot to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Vanessa,We appreciate your feedback and are sorry that the property's condition and unpleasant atmosphere impacted your stay. Maintaining a comfortable and welcoming environment is a priority, and we will revisit our approach to cleaning and upkeep to address these issues. Thank you for sharing your experience, as it helps us strive for better. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Lilith,Thank you for sharing your experience. We regret that certain aspects of the room did not meet your expectations. Ensuring a clean and well-maintained space is important to us, and we will review our cleaning practices to address any oversights. We appreciate your feedback and will use it to make improvements moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Unique, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management 

Business response:

Dear William,Thank you for sharing your perspective. We're disappointed that your stay did not meet your expectations, and we wish it had been a more positive experience for you. Your experience matters to us, and we are committed to making necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management