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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This has been home until I find a home I appreciate the work that they do to try and keep it together especially the trash room but u have folks that don’t know how to empty trash so thank u for trying to keep it together
Dirty
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel's cleanliness was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a good time. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Managem... read more
The floors were dirty. There was no hand soap in the bathroom. The drawer of the nightstand was dirty. The staff were friendly and helpful.
Business response:
Dear Guest,Thank you for sharing your experience. We’re glad our team treated you kindly and was helpful during your visit. However, we’re sorry the condition of the room didn’t meet expectations. The concerns you mention are not the level of preparation we aim to provide, and we’ll be following up with our team to ensure better attention to these details moving forward. We appreciate your feedback and the opportunity to improve. We would like the opportunity to serve you better in the future and hope you will consider a ret... read more
Great service
Business response:
Dear Guest,Thank you for the generous review of Extended Stay America. It's always encouraging to know when our team makes a meaningful impression, and we're delighted that their efforts helped enhance your stay. Providing attentive and thoughtful service is something we care about, and we're grateful you took the time to recognize it. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
Amazing hotel and staff
Valencia hotel How little can a hotel provide? The bed linen was clean but that is the most I can recommend. The hallways were filthy, the room was dusty, the 'breakfast' coffee provided was undrinkable. Continually asking for provisions for the kitchen was difficult. Will not be back.
Business response:
Dear Guest, We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Our front desk team is always here to help you. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,365 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.