Extended Stay America - Louisville - Alliant Avenue

Business response:

Angela, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Jack, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are thrilled to know our associates were able to make your stay excellent. Your compliments will be shared with our team. On behalf of everyone at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Alecia, it was a pleasure having you as a guest at Extended Stay America. We are thrilled to read you were impressed with the service provided by our front office team and that you had a comfortable stay with us. Your constructive feedback about the hallways is appreciated as it helps us improve our guest service. Thank you for commenting on our great prices, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked our well-kept rooms. However, we regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We appreciate your patience and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Lynn, thank you for being our guest. We are glad to know you had a pleasant stay with us and liked the service provided by our front desk staff. However, we regret any inconvenience you had. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Donald, thank you for this kind review of Extended Stay America. We are glad to have met your expectations for a pleasant stay. We are looking forward to our next opportunity so we can make your stay even better. Sincerely, Hotel Management