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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Stay! The clerk was very friendly and accommodating! We will never stay here again!
Business response:
Dear Guest, It is fantastic to know that you felt so well taken care of during your stay. Providing welcoming and efficient service is something we pride ourselves on, and your kind words about our team's service mean a lot. We'd love another opportunity in the future to provide a stay that fully meets your expectations at Extended Stay America.Sincerely,Hotel Management
The staff was friendly, helpful, professional and always had a smile on their faces. If i am ever back in KY, i would stay again.
Not my first, second or third pick, last resort. The hotel and our room kinda smelled. The hideaway pocket bathroom door was off the track and couldnt close all the way or lock. The bathroom lighting was horrible. The pull out matress was small, stained and dingy. The main beds were comfy. The grab and go breakfast was nutrigrain bars, oatmeal, hot water, tea packet, hot cocoa packet, and coffee & creamer. We needed something in a pinch, so it worked, but wouldnt choose to stay again unless there was no other options.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret the issues you encountered with the room’s condition and that our amenities and overall atmosphere fell short of your expectations. Please know these issues do not reflect the values we typically provide. Your feedback is valued and will be used to identify areas for improvement and to prevent future occurrences. While we understand your hesitation, we hope to have the opportunity to welcome you back and restore your confidence in our hotel.Sincere... read more
I stay here about once a week. I enjoy everything about this place. The rooms are always clean, and smell very nice. The staff here are just fantastic, they make you feel welcome and at home.
Business response:
Dear Guest, Thank you for your continued support. We're delighted that Extended Stay America consistently offers a clean, inviting environment and a warm welcome. Your loyalty inspires our team to maintain these high standards, and we look forward to welcoming you back for many more enjoyable stays. Sincerely,Hotel Management
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Business response:
Dear Guest, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
The room smelled funny and the remote didn’t work
Business response:
Dear Guest, Thank you for choosing to stay with us at Extended Stay America. We apologize for the issues you encountered with the room and the remote, and we appreciate you bringing them to our attention. Our team is dedicated to providing a comfortable and hassle-free experience, and your feedback will help us improve. We look forward to the opportunity to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.5 star rating with 1,192 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.