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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I It was horrible. We were kept up all night long complained to the front desk. They still didn’t do anything about it. Dogs barking kids running it was horrible.
Business response:
Dear Shaumbi, Thank you for sharing your feedback. We understand how important a peaceful and comfortable environment is for our guests, and we regret that we fell short during your stay. This experience does not reflect the standard we strive to provide, and we apologize for the inconvenience and discomfort caused. We take noise concerns seriously and will share this with our team to address it appropriately. Your input is appreciated, and we hope to welcome you back to a comfortable environment. Sincerely, Hotel Management
Appeared clean and satisfactory, housekeeping and common areas up to par for an average hotel like this, but there were roaches in the room after dark.
Business response:
Dear Stefanie, Thank you for sharing your experience. We’re glad that you found the hotel clean and the common areas well-maintained. However, we take your concern about pests very seriously, and our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue immediately to ensure all rooms meet the highest standards of comfort. We appreciate your feedback and hope to provide an improved stay on your next visit. Sincerely, Hotel Management
Never again Had to wait at least 45 minutes to check in after I picked up the phone and they told me that it attended was on his way down and once I get into the room two hours later, I get a phone call from the front desk and somebody at the front For me and I’m like what the heck is going on. Hotel is not supposed to give any information out, but this one did then when I entered the room it was already a dirty cup sitting on a table. I didn’t say nothing about it cause I was tired. Just wanted to sleep so I took a picture ... read more
Disgusting
No do not book here It’s stinks of smoke and piss on the carpet. I couldn’t sleep at all
Quick overnight trip. I was not impressed that there was no hot breakfast.
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your brief stay. We’re sorry that our breakfast offerings didn’t meet your expectations. We understand how important a good start to the day is, and we appreciate your feedback as it helps us improve our guest experience. We hope to welcome you back soon for an even better visit.Sincerely,Hotel Management
Staff was friendly and accommodating but the room was dirty. Couch cushions stained, pull out couch mattress stained, office chair was dirty and stained, floor was dirty. The ac unit was very inconsistent. It was freezing one minute then hot the next. Overall, the space was old but fine, the big issue was it was so dirty, it was uncomfortable for us.
Business response:
Dear Guest, Thank you for your thoughtful feedback. We are pleased that our team made a positive impression, though we regret that the condition of your room did not meet the standards you should always expect from us. We apologize for falling short during your stay and assure you we will address your concerns with our housekeeping team to prevent such matters from repeating. We hope for the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
Staff was friendly. Hotel was old, outdated, beds were hard. The kitchen and bath really outdated. Won’t be back.
Business response:
Dear Guest, Thank you for your feedback. While we are pleased to hear that you found our staff friendly, we regret you felt that the overall condition of our accommodations did not align with your expectations. We appreciate your insights as we continuously seek ways to enhance the guest experience. Although our property is starting to show its age, we are constantly working to provide a comfortable stay for our guests. We regret that your stay was not as expected, but we would love the opportunity to give you an enhanced ex... read more
Don’t recommend It was dark and dingy. They only had stale muffins and cereal bars for “breakfast”. It smelt like weed so bad. The mattress cover was dirty. You can tell it hasn’t been washed. We woke up to no water. Possible bed bugs.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry for the discomfort and challenges you encountered. Our aim is to provide a warm, clean, and enjoyable environment, so it’s concerning to hear your stay didn’t reflect this. Issues with cleanliness, breakfast, and unexpected disruptions like water outages are not in line with our standards, and we are actively addressing these points with our team. Your feedback helps guide our improvements, and we are committed to adjusting to ensure f... read more
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.