This profile has been claimed by the business owner or representative.
Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were cockroaches in our room
Business response:
Lori, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Not great condition. Bathroom door was falling off. It wouldn’t even close.
Business response:
Karen, thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
The staff was nice enough. However, the room was not well groomed. The issues include a dried white substance in the headboard, a pocket door for the bathroom that would not shut all the way because it was broken, the same door was filthy, room smelled like stale pizza, and the shower had hair in the drain from the previous guest(s).
Business response:
Jared, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying w... read more
Extra bed was dirty. Locked moldy.
Business response:
Raghbendra, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We appreciate your feedback and hope to have the chance to welcome you back soon. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Can't believe how many issues there were! The place was filthy, the toilet was clogged, brown stains on sheets and in sink. The air conditioner smelled horrible. The hallway and rooms smelled like pot and noodles. There was nothing comfortable about the entire place...
Business response:
Lori, thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Not worth my money Very small rooms, double beds were ok. The room needs to be updated. No breakfast just coffee and muffin. The pool was close, office staff close at 11pm. I find that odd.
Business response:
Stacey, thank you for being our guest. We are disappointed to read our accommodations did not provide the value for which you were hoping and are sorry for the issues you encountered. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The room was cheap for a reason
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.