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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
seem like a lot of people are living at the hotel. on the weekend there was an outdoor party and loud music . a lot of people hanging on the outside of the hotel. the elevators and walkway was not clean . the rooms were okay but not the best
Business response:
Dear jacque, Thank you for your feedback. We regret to hear about the disturbances and cleanliness issues you experienced. We strive to create a comfortable environment for all guests, and your comments will be shared with our team to address these concerns. We appreciate your observations and hope to provide an improved experience on your next visit.Sincerely,Hotel Management
Pretty awful. I left to find another motel.
Business response:
Dear Karisa, Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations and that you chose to find alternative accommodation. Your satisfaction is important to us, and We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
There was a bed bug crawling in the bed, you can’t watch tv because the remote control doesn’t work, the kitchen is very outdated, and there was bugs in the tub
Business response:
Dear evelyn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
A number of things were not satisfactory. 1. I ordered a queen sofa bed and it was a twin. Additionally, there was no bedding for the sofa bed. I asked the staff for sheets and was literally told "we got nothing". 2. Every time I went to the front desk, no one was there and had to wait several minutes for someone to return. 3. The phone in the room didn't work so I couldn't call the front desk. As such, I had to walk to the front desk for each request.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered. The mix-up with the sofa bed size and the unavailability of bedding is unacceptable, and your comments regarding the unresponsive staff and malfunctioning phone are concerning. We are addressing these issues promptly to prevent future occurrences. Your feedback is valuable in helping us improve our services. Thank you for bringing these matters to our attention. We hope to serve you better in the future.Sincerely,Hotel Management
Rooms were musty and dirty
Business response:
Dear Andrew, Thank you for being our guest and sharing valuable feedback. We apologize for the unpleasant experience you had during your stay. Your feedback regarding the odor and cleanliness issues is concerning and does not reflect the standards we strive to maintain. We take such matters seriously and address them with our housekeeping team immediately to ensure thorough cleaning procedures are followed. Your comfort is our priority, and we regret any inconvenience this may have caused. We appreciate your understanding an... read more
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.