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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude Guest Services-Check-In Process I was not happy with the check in process and the rudeness of the front desk clerk at this time (Shelly I believe is her name). Her tone was super demanding and rude. I was traveling with my 19 year old niece who was out getting our luggage and stuff because i am disabled. She required her id as well as mine and as many hotels in the Lynchburg area that I have stayed this was never a requirement. When she finally started the check in process she handed me a clipboard with a list of "rules... read more
Business response:
Dear Kathleen, We sincerely apologize for your unsatisfactory experience during check-in. Your feedback regarding the front desk clerk's demeanor and the check-in process is concerning and will be addressed with our team immediately. We strive to provide a welcoming and accommodating environment for all our guests, and it is disappointing to hear that we fell short in your case. Please know that your comments will be taken seriously, and necessary measures will be implemented to improve our services. We appreciate your under... read more
I liked it because it was close to Liberty university. The young lady at the front desk was very friendly and helpful.
Business response:
Dear Nicole, We are delighted to hear about your positive experience at Extended Stay America! We are glad our proximity to Liberty University was convenient for you, and we are thrilled that our front desk team member provided friendly and helpful service. We look forward to welcoming you back soon!Sincerely,Hotel Management
It is comforting and clean! I love the staff
Clean, simple hotel LU convenience I love that it is so easy to walk to the University or drive anywhere in town with ease. This is a very simple hotel with extremely basic snacks for breakfast. Kitchens, no ice machine. I basically come to sleep and visit my daughters at Liberty Univ.
Very clean
Business response:
Dear John, We are delighted that our property's cleanliness met your expectations and you had a great experience at Extended Stay America. Maintaining a neat and comfortable environment is our priority. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Good hotel- great manager The hotel is fine. The on duty staff was excellent and overworked yet exceedingly helpful. The facility should pay more to get help and keep it!
Business response:
Dear Brian, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
Before I begin, understand that Shana and the other front desk employees were responsive to my concerns, polite and helpful. None of this is their fault, and I am posting this review to encourage their company to fix problems here. Problems with the room: the room front door has an odd smell. The bathroom sink has a chunk out of it (front desk said corporate knows but hasn't fixed it). There's a dark spot in the shower that makes the shower look unclean. There's no stopper in the sink. There's a line in the bathroom tile whe... read more
Business response:
Dear Robert, Thank you for taking the time to review our property. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincer... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 4.2 star rating with 1,394 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.