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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had cigarrette smell , very strong
Business response:
Dear Carolina,We sincerely apologize for the unpleasant conditions you encountered in your room. This is not the experience we want for our guests, and we understand how uncomfortable this can be. Please note that although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improv... read more
Our check in person was not friendly at all, we don't know why you all needed both of our ID's, we don't know why you needed the reason for our stay, I can't tell you when the last time we stayed at a hotel that didn't have a hair dryer, the iron did not work, the bed was supposed to be a queen, but pretty sure it was a double.
Business response:
Dear Robyn, Thank you for sharing your experience with us. We are sorry for the issues you had with one of our associates. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. While our policies are designed with security and service in mind, we understand your frustrations with additional questions and regret disappointing you. We appreciate your feedback regarding the bed size, hair dryer, and iron and apologize for any inconvenience caused; please know our fr... read more
Property was fine, nothing to write home about, staff was very very limited. No one there in the morning at all, there were a stack of room keys just left at the desk . No breakfast available, even through it was advertised.
Business response:
We do apologize for the assumption that's our staff is limited and that no one is here doing the morning. We have staff 24hrs. Our staff doesn't stay at the front desk they have walk threws and security checks to do. Breakfast waa set up and emptied multiple times and filled multiple times. The stack of room keys left at the desk is where guest that do not require receipts leave there keys. Our staff carry cordless phones with them when they are not at the desk place the sign that says for immediate attention please dial zer... read more
Very clean. People at the desk were very pleasant and helpful. We will definitely stay there the next time we are in he area
Was convenient and comfortable.
Business response:
Dear Matthew, Thank you for your feedback! We're glad to hear that you found your stay convenient and comfortable. Providing a hassle-free and cozy experience for our guests is a priority, and we're happy to know we met your expectations. We hope to have the opportunity to welcome you back to Extended Stay America for another pleasant stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,263 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.