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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds are hard there’s no boxspring just a mattress key cards kept not working in the door certain areas in the hotel smell like pot construction right across the street for the price not worth it and the breakfast was oatmeal and muffins that is crap and when you go to the front desk, there was nobody there you had to wait and wait for somebody to show up. What kind of hotel is this it’s like a trailer park trash hotel. I will never stay there again ever
Business response:
Dear Jerry, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Don't bother. It's not worth it. Worst bed I've slept on in years, and it got worse from there. Not a single thing was in the kitchenette to cook with, eat with, clean with. The pictures show utensils, but there weren't any. Not a pot or pan, no dishes, nothing. Apparently, you have to bring your kitchen with you when you stay here. Loud building (creaks and thin walls), thin blankets, borderline rude check-in staff at night, dark room (so dark!), filthy carpet. We will never stay there again.
Business response:
We do apologize for any issues that you had. Upon checking in it is explained that kitchen items are at the front desk upon request. The picture in the room also states "The items below are available to use in your in-room kitchen. Please contact the front desk to make your selections, and a dish package will be delivered to your room. For your convenience dishes and utensils have been washed and sanitized."
Management was very rude and unprofessional. I wouldn't recommend staying at the place in Lynchburg. The manager seemed to be inexperienced in customer service
Business response:
Dear Felisha, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second c... read more
It wasn’t bad but it did smell a bit like smoke and there was a stain in the mattress under the sheets. I would stay there again because it’s cheap but definitely not a suuuuuper nice hotel.
Business response:
Dear Marcela, Thank you for sharing your valuable feedback. We apologize for any inconvenience you encountered during your stay. We're sorry the room's condition was anything other than satisfactory. Such oversights are not typical of our usual standards, and we assure you we will work to prevent such matters from repeating. We appreciate your patience and hope to have another opportunity to provide you with an improved and enjoyable stay in the future.Sincerely,Hotel Management
Room was stinky. Pots and pans were not available. Explicit language, insults, and talk of threats/ police being called made it difficult to fall asleep. Recommend choosing a different place if you’re visiting LU or Lynchburg
Business response:
Dear Chase, We're sorry for the unpleasant experience you had during your recent visit. Please accept our apologies for the issues you faced, including the room's condition and the discomfort caused by some unfortunate interactions you encountered. Your concerns are taken seriously, and we will work to prevent such matters from impacting future guests. Regarding the in-room amenities, we apologize for any communication lapses, as brand standards require us to keep kitchenware at the front desk to ensure cleanliness. Our team... read more
Room was not clean and smelled horrible. Comforter was stained in several areas & there was hair all over the sheets. Complained & was moved to a different room which was just as bad. Ended up leaving & getting a room at the Courtyard nearby.
Business response:
Dear Harry, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Managemen
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.