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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpets in the hallway were dirty. The sheets had stains and long hairs in them, showing they were clearly never washed. The room was smelly and extremely hot when we arrived. The staff was friendly and helpful. Note that breakfast included means prepackaged muffins or Nutrigrain bars and coffee and nothing else. I wouldn’t stay here again.
Business response:
Dear Jennifer, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please ret... read more
I’ve stayed here almost four or five nights in a row. They normally placed me on the bottom floor. They placed me on the third floor. In a room in between a barking dog. And crying babies. I asked for another room and I was told that there were no other rooms available. I’ve been working extremely hard and this is horrible. But I have no other recourse but to stay. “Shelly “is the supervisor and she is extremely insensitive and rude.
Business response:
With all do Respect 1st floor is not a requested option. If you arrive to the hotel and there are no first floor rooms available you have to be placed where we have availability.Looking back at your reservations last week you had a 3rd floor room for a guest you paid for then your room was on 1st floor because that's all that was available. Last night you were on first floor again at your check in time that's all that was available. At check in tonight when you stated you wasn't happy with the room Shelly was contacted and i... read more
The beds are hard there’s no boxspring just a mattress key cards kept not working in the door certain areas in the hotel smell like pot construction right across the street for the price not worth it and the breakfast was oatmeal and muffins that is crap and when you go to the front desk, there was nobody there you had to wait and wait for somebody to show up. What kind of hotel is this it’s like a trailer park trash hotel. I will never stay there again ever
Business response:
Dear Jerry, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Don't bother. It's not worth it. Worst bed I've slept on in years, and it got worse from there. Not a single thing was in the kitchenette to cook with, eat with, clean with. The pictures show utensils, but there weren't any. Not a pot or pan, no dishes, nothing. Apparently, you have to bring your kitchen with you when you stay here. Loud building (creaks and thin walls), thin blankets, borderline rude check-in staff at night, dark room (so dark!), filthy carpet. We will never stay there again.
Business response:
We do apologize for any issues that you had. Upon checking in it is explained that kitchen items are at the front desk upon request. The picture in the room also states "The items below are available to use in your in-room kitchen. Please contact the front desk to make your selections, and a dish package will be delivered to your room. For your convenience dishes and utensils have been washed and sanitized."
Management was very rude and unprofessional. I wouldn't recommend staying at the place in Lynchburg. The manager seemed to be inexperienced in customer service
Business response:
Dear Felisha, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second c... read more
It wasn’t bad but it did smell a bit like smoke and there was a stain in the mattress under the sheets. I would stay there again because it’s cheap but definitely not a suuuuuper nice hotel.
Business response:
Dear Marcela, Thank you for sharing your valuable feedback. We apologize for any inconvenience you encountered during your stay. We're sorry the room's condition was anything other than satisfactory. Such oversights are not typical of our usual standards, and we assure you we will work to prevent such matters from repeating. We appreciate your patience and hope to have another opportunity to provide you with an improved and enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.