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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than desirable stay. The stay at Lynchburg, VA was less than desirable!!!! The price was comparable when I booked but was more expensive when we checked out. The “breakfast” was less than a continental breakfast. Muffins and packaged oatmeal does not constitute breakfast!! It was across the street from Liberty University and below budget. No eating, cooking equipment and no dish cloths! This is supposed to be stocked to cook. Despicable! I was embarrassed for staying there! Bed was very uncomfortable. Bare bones everyth... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property, our guests often bring their amenities and toiletries; however, these items are always available on request. Also, to ensure the cleanliness of kitchenware, it is kept at the front desk, and our staff gladly delivers it to your room when requested. We are sor... read more
The location is ideal for Liberty University, however the property is well below average. The lobby, elevator, hallway and room all smelled of cigarette smoke, with the room also smelling of stinky feet. When inquired about, the room smell was from newly cleaned carpet that was not able to dry as corp allowed them to be fully booked, against their wishes. Whatever the case it was horrible. Our clothes all smelled of it after we left. The tub was dirty, there were no hangers, but a very dusty hanging bar and the linens were s... read more
Business response:
Dear Joy, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
The hotel of a thousand smells The staff was friendly, when we could find them. Our keys rarely worked and the desk usually wasn't staffed. Our TV stopped working and said "NO SIGNAL" a few hours after we arrived. I asked the front desk and they said there was nothing that could do because there wouldn't be any maintenance people in for a few days. However, they compensated us by waiving our $50 pet fee for our dog. Our floor had a strong marijuana smell, except near the trash room where it smelled like garbage. We paid $300... read more
Business response:
Dear Jeff, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the flawless stay you deserve!Sincerely,Hote... read more
Booked a King bed got two fulls. Asked for a room away from traffic was assured it was a quiet side. Room smelled like someone spilled a gallon of mistolin lemon scent to cover up something. Carpet was nasty, cabinets were damaged, counters stained, fridge door rusted. Remote control did not work and buttons were grease covered on tv itself. Cringe factor was high. Bedding was tired and worn out. Traffic was loud and place well past outdated. Very disappointing experience is putting it mildly.
Business response:
Dear Beth, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
I will never stay here again. A razor was left in the shower. The TV didn’t work. The whole place smelled like cigarettes despite having to sign that I wouldn’t smoke on the premises.
Business response:
Dear Dawn, On behalf of our team, we appreciate your choosing to stay with us. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We look forward to welcoming you back and ensuring your next stay is flawless.Sincerely,Hotel Management
Easy walk to where we were going
Business response:
Dear Atwill, Thank you for your recent visit; we are happy to hear that our convenient location worked well for you. Our team strives to ensure a pleasant experience for our guests throughout their stay. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
Tthey wouldn't let me check in because I had cash
Business response:
We apologize for any inconvenience but cash is only taken for a stay of 7 days or more. This is corporate policy
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.