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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property is closely located near MetLife stadium with covered parking spots . However the room is well below reasonable standards. Not only was it dirty the appliances were beat up and degraded . I usually stay at hotels in the Hilton , Marriott , or Hyatt archetype. This is not even close . I was concerned about sleeping in the bed . When your drunk at 1 am that should never cross your mind lol . However this room gave me concern . the room smelled like a mixture of smoke and mildew . The kitchenette had 0 utensils and ... read more
Business response:
Malcolm, thank you for being our guest. Although we're glad to know our location close to theMetLife stadium was ideal for you, we apologize for the difficulties you encountered while you were here.This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the concerned teams, and we're working with them to make sure future guests do not encounter the same problems. Wehope you will give us the chance to redeem ourselves the ... read more
I would rather stay in a full port-a-potty Accepted my reservation, was notified an hour before check in that they overbooked the hotel and my room was no longer available. Called the hotel and they had me on hold for 15 minutes before i hung up. Then proceeded to charge my credit card the next day for $105. Battling with them to have the charge reversed. Awful experience.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the futu... read more
It was awful, the hotel was over-booked and they put us in a smoking room, which was NOT OK, we ended up shower and checked out w/in an hour. We were on our way to a dinner and didn't have time to get another hotel. Would NOT recommend, even if we got a non-smoking room, you could smell stale smoke in the halls.
Business response:
Amy, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
There was rarely anyone at the front desk. There were 3 other extended stays in the area which was a little confusing. Housekeeping was also rarely seen. There was a pile of used towels left by the elevator when we first checked in. Room overall was outdated, but functional.
Business response:
Thank you for choosing to stay at our hotel on your recent visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Overbooked though available on platform There was no stay. The hotel was available on the platform but when I went there, they said they were overbooked. so I had find a new place to stay at midnight. This happened twice at this specific extended stay.
Business response:
Arvind, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The staff was not friendly nor welcoming the room had no tv remote and rags towels were dirty
Business response:
Thank you for being our guest. We sincerely apologize you did not experience the best from our associates, and for the issues, you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent moving forward. Also, your comments with regards to our staff will be used as a training tool to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unexperienced and no management The girl at the front desk was very unprofessional and no management on site. Would not let me pay for all four rooms until two guys arrived. All the rooms were under my name anyway and I should’ve been able to pay for them. She made me wait until 1 AM to pay for the rooms. Very unacceptable
Business response:
Joshua, we are sorry for the poor service you received from one of our associates. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Everything it dirty, the bathroom it dirty, when i went to bed i see the blanket was dirty with blood i went to the front desk nobody was there i tried to call from the room phone and it wasn't working ,when the lady came up to the front desk, i explaind to her what happened i showed her the blanket
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
There were No hot water in the shower only in the sink
Business response:
Thank you for taking the time to share your comments. Although we are happy your overall visit was enjoyable, we are sorry for the issues you had in your bathroom. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.