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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
front desk service was rude....ac/heater rattled LOUDLY all night...did not get room I booked...
Business response:
Christopher, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the maintenance and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sinc... read more
The location is ideal.The bed has stains on the sheet that I used a cork to scraped off,indicating that the sheet wasnt changed from the previous guest.I am a non smoker and they gave me a smoking room with burns all over the floor. Upon exiting the elevator the entire floor is drenced with cigarette smoke.PS.The don't seve breakfast, atleast not for free.this is good for last minute one night stay or you are in town and qant ro be close to NYC or the stadium.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Busy Bug Hotel at Extended Stay America Meadowland There was flying bugs in the room from the minute we got there My friend felt very itchy all night long There's suppose to be a coffe machine in the room that wasn't there either If you need a good night rest don't stay here You will wake up during the night feeling itchy from the bugs flying around in the room
Business response:
Susan, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Sloppiness in office? It was ok up until I was ready to check out about 11 am? But earlier around 9 am I was in shower when all of a sudden I went out to change I heard that my door was open and tried to open the door but I close the door with that lock? And they said if anybody is here? I was disappointed what if the door was unlocked it would’ve been uncomfortable ?
Business response:
George, we appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality we desire for... read more
The building was nice built thats staff was horrible!
Business response:
We appreciate your comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Managemen... read more
Shower was running very slow. In breakfast all you get is muffin, coffee and granola bars.
Business response:
Rakesh, thank you for sharing your experience. We are sorry for the maintenance issue you encountered and regret the disappointment you had with our breakfast offerings. Your concern has been shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the maintenance team review and rectify the issue you had in your bathroom. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
FLOP HOUSE First and foremost realize that unless you stay 7 or more days you receive NO HOUSEKEEPING unless you pay for it! A fact that was not made clear until I checked in. In looking at the Hotels.com website for this hotel you need to look at the very bottom of the page at the "fine print" to see this and it is still not clearly stated! The hotel was not kept up very well, floors in the hallway were not cleaned each day(evident by the same dirt in the elevator corner for 2 days) The parking lot was full of garbage each ... read more
Business response:
Monty, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us and regret the disappointment you had with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we value your feedback and will work diligently to make sure we are more consistent in our delivery so that our... read more
Stay I was only able to get 2-3 local channels and most of the cable channels did not work and when it did work it kept cutting out. Not happy with that. Also the fridge never got cold it was not working correctly and I had to throw out some food since I didn't true it to be ok to eat. Also for a non smoking room I could smell cigarette smoke in the bathroom it must have been coming from the vent there since I did not smell it in the mail room.
Business response:
Diane, please accept our Pinecrest apologies for the difficulties you encountered while you were here and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.