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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We called and arranged a late check in. Nobody was there to receive us or answering the courtesy phone. Only got in the building because a guest left and we caught the door. then once inside, despite holding a copy of the reservation in her hand, the receptionist couldnt find the reservation in the system. A last minute reservation that was a very poor decision. Not expedia's fault - entirely mishandled by the hotel. Once in , room was very comfortable but not the check in we were hoping for after 12 hours on the road.
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you had and regret the inconvenience caused at the time of check-in. Your comments will be used to improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management
This was the worst experience ever. Staff was super rude. I'd two rooms booked and fully paid on Expedia. But there was only one room available. This is so unprofessional and disgusting experience with Expedia and the hotel. I've been a long term user of Expedia and this was last expected
Business response:
Thank you for posting a review of your stay. We apologize our hotel was overbooked and that we were unable to provide you with only one room. We assure you that we’re personally following up on your feedback regarding the mix-up of your reservation, so we are more consistent in our service delivery. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Paid for 2 nights left after 1
I have stayed at multiple extended stays in the area. This one by far is the most disgusting and will never stay again.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Cigarette stinking smoke, dirt pillows and bedsheets, we ended up with allergies
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered while you were here. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Dreckiges Heruntergekommendes Hotel. Die Küchenzeile bröckelt auseinander, die Schränke waren Sau dreckig, da wurde die letzten Jahren nicht sauber gemacht. Das ganze Zimmer war dreckig. Geschirr für die Küche müsste man sich selbst holen. Zimmerservice gab es nicht, die Zimmer werden nicht gereinigt, erst alle 7 Tage. Handtücher und Toilettenpapier müsste Mangan der Rezeption abholen. Mitarbeiter waren sehr unfreundlich und nie zu erreichen. Schimmel im Bad an der Decke. Das Wasser stank abartig nach Schimmel, so macht dusc... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Air Conditioning was not working, staff was not friendly, no house keeping during our entire stay
Business response:
Please accept our sincere apologies for the service and the maintenance issues you experienced during your stay. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Also, we provide housekeeping service once a week, although we are happy to offer it at your request for a minimum fee. We hope you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.