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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You get what you pay for here I guess. Upon arrival we noticed our sheets had blood stains. We notified the front desk and we were told that there was nobody around to replace the sheets. We took the top sheets off but no one ever came to replace them. There was a strong and overwhelming marihuana smell throughout the floor we were in.. horrible!
Business response:
Dear Natalia, thank you for being our guest and for sharing your review with us. We are so very sorry for the not so fresh and clean linens and environment upon your arrival. We have alerted our housekeeping team to the areas missed and we can assure you this will not be repeated. We also have a strict no smoking policy in place and will be more diligent enforcing this policy moving forward. Thank you again and we hope to have a chance to earn back your trust on a future trip to the area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Horrible stay! It was dirty. Hallways had trash on the carpet, elevators smell, outdated Christmas signs in elevators. Breakfast horrible, muffins and granola bars, no juice or water, or tea only coffee which was in the lobby on a table, no place to eat it and packs of oatmeal! Total disappointment! Ask hotels.com rep about the rating before I booked and she told me this hotel had a good rating! How?? Found out later it has under a 3 star! So not worth my hard earned money! Really need to get a night free, the sheets were di... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. We want to offer our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This place was one of the dirtiest non-working despicable I lace I have ever seen. My AC wasn’t working, hallways and room was smelling like smoke and marijuana. The room itself was the filthiest place I have ever set foot in, NYC streets is probably cleaner. My shower was badly working working, I have to chase droplets of water. Staff was never in the front desk, had to wait for somebody to notice us from the back. So disappointed. Disgusting place. Not worth the money or time.
Business response:
Dear Guest, thank you for staying with us and for sharing your thoughts with your review. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It is our goal to make sure all our guests receive the quality experience they deserve and we are dedicated to making sure such impressions are no longer left. Thank you for the opportunity to improve. Travel well. S... read more
Nothing at all. Wasn’t as clean as the one I stayed in last month
Business response:
Thank you for visiting us again. We offer our apologies for the untidiness you noticed at our property. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The hotel does not have any halls, the breakfast is very poor. The hotel is not safe. I won’t stay here again next time.
Business response:
Henry, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
We decided to stay here for WrestleMania this year, we loved the fact that the hotel was only 3 miles from MetLife Stadium. The rooms were very dated, and the water pressure in the bathroom was non-existent. During our first night, I called the front desk to get extra sheet, blankets and pillows. The person who picked up the phone responded with, "we don't have that" to each one. While I understand the hotel was sold out, how is it possible not to have any extra sheets? When I asked, what do you have, the employee responded... read more
Business response:
Thank you for your stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thank you again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nice room, poor poor service. When we first got there no one was at the front des'. We had to wait 10 minutes to be checked in. We only had 3 pillows on the bed. I asked for an extra pillow and towels that we never received. Upon leaving in the morning, no one was at the desk, and we were not left with a pleasant experience. The physical room was nice, but the service was crap.
Business response:
Alexsis, thank you for taking the time to review our hotel. We apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team and are working with them, so these issues don’t happen again. On a positive note, we're glad to know you liked your well-appointed room. We hope you will give us another chance and stay with us the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.