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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room was not clean and they do not do daily room cleaning.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue which impacted your stay. Your feedback has been shared with the housekeeping team to ensure we step up our game and deliver well-appointed rooms going ahead. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Trouble checking in, didnt provide with non smoking room i ordered, had to cancel one night they did not ack owledge pro lem. All vwnding machines non working
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It has potential but both beds sheets looked dingy, both had a cigarette burns on the brown covers, and both beds when you pull back the covers had a piece of hair in the bed. There were no coominf or eating supllies in the room. You had to take another trip downstairs to get what you need.
Business response:
Ace, we are sorry for the cleanliness issues you had and that you were unhappy with our housekeeping policy. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Troppo spurgo non gentile
Business response:
Anne, thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team to take corrective actions. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room wasn't clean,trash cans weren't empty,towels awful
Business response:
Please accept our apologies for the issues you had in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
When we checked in we notice fed the sink was leaking and my husband called the front desk to have someone come fix it. We were told there wasn’t any one available but they could switch our rooms. It would have been more of a hassle to switch rooms as we had already unpacked. We were only given 3 pillows and there were not any extra blankets in the room, as there usually is. We called the front desk and asked for another blanket and pillow, which we were told there weren’t any available. The next night my husband went to the... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.