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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was charged denied of the room not even my refund as well as a different room replacement horrible never again I recommend no one goes here I was robbed
Business response:
Anthony, thank you for staying with us and sharing your review. Please accept our apologies for not being able to accommodate you in the room of your choice. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No mgmt drug infested dirty and transient no amenities worth anything no room cleaning past once a week
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Place was dirty walls lunen ceiling fridge cabinets doors rugs furniture and then my son his wife and baby wete in the bed my son was bitten by bedbugs he jumped up put light from phone on bed and there it was this hotel is being sued by me and my son i am seeking full refund they treated us unfair it was the middle of night and i had to cook dinner for family reunion and they didnt cate i had to wss EVERYTHING I OWNED AND THEY REFUSED TO GIVE ME MOBEY IN THE NIGHT HAD TO WAIT TILL NINE AM ON CHRISTMAS WHERE I ORIGINALLY HAD... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Reservations we're cancelled without notice. Arrived for late check-in to find out reservations made through Expedia were cancelled. There were two others in the same line given the same information. The staff was way less than helpful. I proceeded to spend an hour on the phone with Expedia looking for a room at the last minute.
Business response:
We are terribly sorry about the issue you experienced with your reservation and that our team missed communicating you about the cancellation. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
BEWARE, NOT RECOMMENDED Will not return... Breakins evident with hotel room door and rear entry door latches BOTH not lockable and not secure!! Easily changed the room... Hotel in sort of fairish condition, room was fair... PATHETIC breakfast with just coffee, oatmeal, muffins and granolas. Looks like a welfare hotel. Accommodations were poor. Poor TV and channels. Poor value, should've been $30 cheaper. May not feel safe at night due to hotel room and rear exit was not secured... Room was quickly changed. LAST RESORT CHOICE... read more
Business response:
Rey, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The hotel room was filthy. I regretted my stay the minute I stepped inside the room
Business response:
Thank you for choosing our hotel. We apologize you were inconvenienced due to the cleanliness issues in your room. We have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
DO NOT BOOK HERE! This hotel CANCELED my room THE DAY OF CHECK IN without ANY communication. My family and I drove three hours away from home, for a football game the next day. We were told the news, and had to call every hotel around the area to find an available room ( which took two hours and Extra money)..... the woman at the check in desk was rude, unacomidating, and disrespectful. If this how all staff was in the facility, and a representation of how operations there work, save yourself the headache.
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
This property from outside looks good but one you get inside is really outdated, the rooms are like 70s, all appliances are old. The breakfast are is just a caffe station with corn muffins.
Business response:
Prince, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will be used when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities well-maintained. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.