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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Couldn’t check in
Business response:
Dear Benjamin, We’re sorry to hear about any issues with your reservation and appreciate your patience. We strive to ensure a smooth experience for all guests and provide a welcoming stay overall. We hope you have been able to work out these issues with the booking agency, and we would love to welcome you back under better circumstances. Sincerely, Hotel Management
This is nothing like what Expedia is advertising. This Extended Stay did not have a pool, conference room, or a gym which are all three of the amenities featured on the site when I booked. Besides the friendly staff, this was a complete misrepresentation.
Business response:
Dear alanna, Thank you for sharing your feedback. While we’re pleased to hear that our team left a positive impression, we regret that you were disappointed with the amenities. It’s important to us that our guests have clear and accurate information when making reservations, and your comments will be carefully reviewed to help address any discrepancies. We appreciate your patience and understanding, and we hope to have an opportunity to welcome you back for a stay that better meets your expectations. Sincerely, Hotel Managem... read more
Please DO NOT STAY I recently stayed at Extended Stay America for three nights, hoping for a comfortable and peaceful retreat after long days exploring NYC. Unfortunately, my experience was anything but pleasant, and I feel compelled to share the issues I encountered. From midnight to 4 AM, the room was repeatedly shaken by loud vibrations caused by the hotel’s 24/7 laundry service. This made it impossible to get a restful night’s sleep, which is the bare minimum expectation when paying $500 for a three-night stay. As a trav... read more
Business response:
Dear Vishwas, We’re genuinely sorry to hear that your stay fell short of expectations. Please accept our sincerest apologies for the disturbances, cleanliness issues, and service concerns you experienced. We understand how important a peaceful environment is after a long day exploring the city. While some operational needs are unavoidable, we recognize the impact they can have on comfort and are working to reduce disruptions. Your feedback has been shared with our team to help ensure that meaningful improvements are made. Ou... read more
Awful Stench The hotel smelled like a dirty litterbox.
Business response:
Dear Anthony, Thank you for your feedback. We are truly sorry your experience fell short of expectations. Providing a clean, welcoming environment is essential to us, and we regret that this was not reflected during your visit. Your comments have been shared with our team so that we can take appropriate steps to help ensure a fresher and more pleasant atmosphere for all guests. We appreciate you bringing this to our attention, as such input helps guide improvements. We hope you will consider giving us another opportunity to ... read more
The stay wasn’t too bad. I give it 3 1/2 out of 5 stars. The bed was not properly cleaned. There were crumbs and pieces of paper on there. I’m assuming left over from whoever stayed there prior to me.
Business response:
Dear Steven, Thank you for staying with us and for sharing your feedback. Our top priority is for every guest to leave satisfied, and we are truly sorry that this was not your experience. While we are glad that some aspects of your stay met expectations, we sincerely apologize for the lapse in the preparation of your room. A well-maintained and welcoming environment is essential, and we regret that this standard was not reflected during your visit. Your comments have been shared with our housekeeping team to help prevent sim... read more
This Hotel is ridiculously dirty. Smells like mold, feces, urine and anything else you can think of. The bed sheets were clean, although the pillows had a disgusting smell. The receptionist at the front desk was extremely rude. We politely asked “are we able to get early check-in because we need to be somewhere at 3:30pm”, she made a snarky remark saying “ And I need to get you a clean room”.
Business response:
Dear Roberto, Thank you for your feedback. We’re truly sorry to learn that aspects of your stay fell short of expectations and for any discomfort or inconvenience caused. Please know your concerns have been shared with the appropriate teams for immediate review and action. We appreciate your acknowledgment of the clean linens and regret that your interaction at the front desk did not reflect the courteous service we aim to provide. Your experience is not reflective of the standards we strive to uphold, and we hope to have th... read more
bedding and towels were dirty
Business response:
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your experience. While we’re glad you chose to stay with us, we regret that certain aspects did not meet your expectations. For future visits, please know that fresh towels and linens are always available upon request at the front desk. Your comments have been noted and will be shared with the team as we continue working to enhance the guest experience. Sincerely, Hotel Management
vending machines dont work whole 2nd floor smelt terrible very dingy motel feeling
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet your expectations, particularly regarding the atmosphere and the vending machine availability. Creating a welcoming and comfortable environment is very important, and your comments highlight areas that need attention. Feedback like yours is valuable in guiding efforts to enhance the guest experience. We apologize for any discomfort you encountered and hope you might consider staying with us again to experience the improv... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.