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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never Again I would not recommend using Hotels.com first of all. 1. Got to the hotel at 3:15 pm; check-in was 3:00 pm. 2. Booked 2 rooms. Would not give the 2nd room to us because I wanted to change the name for payment. I wanted to pay for both rooms. I had ID, and the person whose name it was on the room had ID. 3. The receptionist said the hotel can't change a 3rd party's booking to their own hotel. 4. Had to call Hotels.com. 1st time on hold and got hung up on. 2nd attempt hung up on again. Finally 3rd time got through. ... read more
Business response:
Dear Guest, We sincerely regret the inconvenience during yourstay, especially with the check-in process, communication challenges, and room readiness. We understand how frustrating it must have been to experience delays and a lack of assistance, particularly when it disrupted your plans and caused discomfort for your children. Please accept our sincere apologies for this experience. Your feedback is important tous, and we are actively working to improve our service and responsiveness. We hope you will consider givingusanothe... read more
Horrible hotel staff, they treat you badly, they don't want to attend to you, to enter the hotel you must wait for the exact time, they don't even allow 10 minutes before, but for you to leave, they do it 1 hour before, horrible experience
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in makin... read more
The entire 5th floor smelled of dog feces and urine. Staff did NOTHING to fix the smell which permeated the entire floor. It was a joke among everyone on the floor. One guest put a plugin in the hallway. The entire place is FILTHY and I mean FILTHY. The 5th floor carpet was not vacuumed the entire 3 weeks I was there, my room not cleaned, probably lucky because I clean better than they do. The only GOOD THING about this place is the location. If you can find alternative accommodations please do because this place is a pig st... read more
Business response:
Dear Shelbie, Thank you for staying with us and providing your feedback. We are truly sorry to learn about the unpleasant experience you had, and we sincerely regret the condition you described. What you encountered does not reflect the standards we strive to maintain, and we apologize for the discomfort it caused. Please know that your concerns have been shared with our team so we can take the necessary corrective actions. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide a much-im... read more
For 2 days there was no Internet service and could not get compensated for the lost. I had to drive out to Macdonalds to use their free WiFi. There is no daily room service and the free breakfast is not cooked
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the unexpected internet issue during your stay, and we understand how disruptive this must have been. While we aim to offer a comfortable and reliable environment, we clearly fell short in this instance. Your concerns have been noted, and we are actively working to prevent similar disruptions in the future. We hope to welcome you back in the future and offer you the seamless visit you should always expect from ... read more
Don’t go before 3pm because they don’t allow you to check in early and there’s no bathroom in the lobby
Business response:
Dear Guest, Thank you for sharing your experience. We understand that waiting until the designated check-in time can be inconvenient, particularly after a long journey. Our check-in policy is in place to ensure that each room is thoroughly prepared for arriving guests. We also recognize that the lack of a public restroom may have added to your frustration, and we are sorry for any discomfort this may have caused. Your feedback is valuable and will be shared with our team as we continually explore ways to improve the guest ex... read more
Burn holes in the carpet, and roaches in the room. Not to mention the fact that during the night that place started shaking as if it was going to fall down. The lady who assisted me was very rude and unprofessional. Definitely disappointed, thankfully I was only staying for one night, most of the night i couldn’t sleep and spent half the time in my car after seeing the bugs. I wouldn’t bring anything into the building and the questionable behavior that was happening in the halls and parking lot had me feeling uncomfortable. ... read more
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests, as well as their satisfaction, is always our top priority and is something we pride ourselves on. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed to ensure we are well-poised to serve you in the future. We hope ... read more
smelled terrible in the area as soon as you get out the car of a swamp the location carries an unpleasant odor. It is the cheapest hotel for a reason. Be very careful booking last minute. VERY CAREFUL they will accept reservations last minute. Not provide a room then charge you for it and claim a no show. Whether you attempt to get a room or not. Customer service means nothing to them. Nobody can help you once the money is gone. extended stay corporate number is absolutely useless. I am 4 emails and 3 calls deep and honestly... read more
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered, especially regarding the reservation and customer service issues. We understand how frustrating it is not to receive the service expected, and we regret the inconvenience caused. Your feedback is important and will be used to improve our communication and prevent similar situations. While we recognize the impact this had on your stay, we are committed to addressing these concerns and ensuring better experiences movi... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.