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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i don,t recommended for any one no room service, wifi is very bad very slow
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your WiFi experience was slow and that our housekeeping service may not have been explained to you. Housekeeping varies by rate plan and length of stay. Daily housekeeping is available for a nominal fee. Fresh towels can be exchanged at the front desk anytime. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a bet... read more
Great staff but hotel is dated Room smelled of smoke and wasn't really very clean (used washcloth in shower etc.)
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry to read that you experienced a smoke odor in your room and that the room cleanliness did not exceed your expectations. I met with our staff, and we will be coaching our housekeeping staff to ensure that this kind of oversight is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. an... read more
Very noisy. Said there was complimentary breakfast. Never saw it.
I hated it. This was the worst hotel stay I could remember. When in the bathroom,you could hear the people outside your room. I could hear every time the person next to my room either flushed the toilet, took a shower or washed their hands. There was a dog in the room in front of mine, that every time someone was in the hallway would bark. When picking out the hotel I wanted one that offered a free breakfast, since I was on a business trip. They have granola bars, Apple, oranges,and coffee. I was expecting an actually breakf... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, I will be sure to share your feedback about our grab-and-go breakfast with our corporate office. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel... read more
Disappointed The room was not clean when we arrived. The kitchen did not have anything available for use either. The shower had used soap bars and trash along the top. There was only one small trash can for the entire room. The bed was not a queen size bed as advertised. My husband had to sleep on the sleeper sofa because the bed was so small. The air conditioner would not continuously run, so there were just bursts of cool air. You couldn't even just run the fan to keep air circulating and block out noise from the hallway. ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all o... read more
Not a Pleasent Experience No air conditioning in the hallways. The south stairwell smelled like the inside of a dumpster.
Business response:
Thank you for taking the time to write a review of your experience. I am disappointed to learn of the issues you encountered during your stay. Please accept my apology. In response to your feedback, we will monitor our hotel and outside grounds frequently to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us another chance to provide you with a better experience at our hotel the next time you're in town.
Very disappointing experience We were staying at the hotel on our way to the Tough Mudder event in Palm, Bay. I was GREATLY disappointed as soon as I entered the hotel. It is obvious that they are doing some construction in the hotel and possibly my complaints are being addressed; however, the hotel was greatly misrepresented. The room was musty, the floor was damp, TV was terrible, and when I had called to make this reservation I asked specifically if the room had a pull out sofa. I was told yes by both HOTELS.com who had c... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the room issues you encountered during your stay. In response to your feedback, I will make sure we are better monitoring our room inventory as well as closely inspecting our rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Ugh. There is no way this hotel is a 2.5 star. I have slept in motels that smelled better and were 10 times cleaner. Loved the blood on my sheets and the coffee that was just brown water.
Business response:
I appreciate you bringing your experience to our attention. The cleanliness issues you described are truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I have reviewed our cleanliness standards with our housekeeping staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel im nirgendwo Ich habe das Hotel für eine Nacht gebucht. Leider war direkt der Abfluss verstopft. Das hat man beim betreten des Zimmers auch sehr deutlich gerochen. Die Empfangsdame hat dann eine halbe Stunde im Klo rumgepömpelt, bis das Problem behoben war. Soweit war mein Zimmer dann okay. Mein Mitreisender hat allerdings ein Nichtraucherzimmer bekommen, in dem offenbar vorher eine Zigarrenfabrik abgebrannt ist. Der dann noch abgefallene Wasserhahn hat das Gesamtbild dann noch etwas abgerundet. Alles in allem ist die ... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.