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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old and outdated. Not Clean This hotel was very disappointing. The staff was inattentive. The "breakfast" was coffee and wrapped muffins. The room was large and laid out well, but the furnishings, bedding and carpets were old and not clean. The shower had hair in it from the previous guests and the kitchen had no kitchenware. Meaning no silverware, cups, plates, not a single glass nor paper towel. Even a hotel room with no kitchen at least provides glasses! I It was ridiculous! I would NOT recommend this place.
Stay at your own risk! Arrived after midnight.doors locked. Phone to call for after hours did not work. Phone in room did not work. No coffee in room. Full kitchen with NO equipment. Disaster!!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the problems you encountered during your stay. We do lock our doors late in the evening, for the security of our guests. I will have our maintenance engineer repair our phones to ensure that your experience is not repeated. As well, we do have kitchen equipment available to guests at the front desk upon request. I am sorry that my staff did not explain this to your. I will be working with them to ensure that we are properly communicating ... read more
Woke up with headache from cig smell Needed to spend another night in Melbourne and decide on the Extended Stay America but found that it wasnt worth the change and shouldve just spent the additional $30. Room thou smoke free had a reidue smell that would not go away. Woke up with a headache from the cig smell.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the cigarette smoke odor is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with my housekeeping staff to better deodorize our rooms moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Very Disappointed! To begin, the name of the hotel leads you to believe that the hotel is located near the airport but it is about 3 miles from the airport. No shuttle service is provided and the cab ride cost was near $10. The staff was very friendly and helpful, but this hotel needs help. When entering the lobby, the carpet is worn and appears dirty with stains. It reeks of cigarette smoke. The room was furnished well with a desk and chair, a couch and a recliner. The carpets were dirty and appeared to have not been vacuum... read more
Business response:
Thank you for providing us with details about your stay with us. Your comment in regards to the friendliness of our staff is much appreciated, yet the cleanliness issues you described are unacceptable. Please know that I will be meeting with our housekeeping staff to share your comments and review cleanliness standards to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate that you have provided us with your feedback. I do hope that you will return to our hotel, or an... read more
Carpet dirty. Room not cleaned before we checked , No clear instructions from staff. The coffee maker had mold growing because never emptied and before our check in. The carpet needs replacement in the hallways. Looks terrible.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. In response to your feedback, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your comments are greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Smelled dingy and smoky! Smelled like smoke in non smoking room. Dingy. Not very clean
My room was broken into! My room was broken into on the first night, they did not offer me a new room, sent some guy with a screwdriver to "fix the door" I ended up leaving [...]
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.