This profile has been claimed by the business owner or representative.
Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't stay at hotel. When I arrived, no hot water Had to find another hotel because of the no hot water issue. Front desk staff said they wouldn't send a charge to Expedia and were nice about referring me to a nearby property.
Business response:
Thank you for your feedback. We are sorry for not meeting your expectations and not able to accommodate you. Please consider choosing us again so we can provide you with a much better experience you deserve. Sincerely, Hotel Management
No king size beds. Air conditioner too close to bed. Blows cold air on you. Toilet was not clean
Overrated... Staff is fine, friendly and professional. Hotel gets lots of abuse from guest though. Our room had an overpowering smell of curry, so much it permeated my suitcase. Room had fleas and roaches.. and the mattresses were so hard. :( it's unfortunate that this is the only hotel in the area with full kitchen setup.
i don,t recommended for any one no room service, wifi is very bad very slow
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your WiFi experience was slow and that our housekeeping service may not have been explained to you. Housekeeping varies by rate plan and length of stay. Daily housekeeping is available for a nominal fee. Fresh towels can be exchanged at the front desk anytime. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a bet... read more
Great staff but hotel is dated Room smelled of smoke and wasn't really very clean (used washcloth in shower etc.)
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry to read that you experienced a smoke odor in your room and that the room cleanliness did not exceed your expectations. I met with our staff, and we will be coaching our housekeeping staff to ensure that this kind of oversight is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. an... read more
Very noisy. Said there was complimentary breakfast. Never saw it.
I hated it. This was the worst hotel stay I could remember. When in the bathroom,you could hear the people outside your room. I could hear every time the person next to my room either flushed the toilet, took a shower or washed their hands. There was a dog in the room in front of mine, that every time someone was in the hallway would bark. When picking out the hotel I wanted one that offered a free breakfast, since I was on a business trip. They have granola bars, Apple, oranges,and coffee. I was expecting an actually breakf... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, I will be sure to share your feedback about our grab-and-go breakfast with our corporate office. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel... read more
Disappointed The room was not clean when we arrived. The kitchen did not have anything available for use either. The shower had used soap bars and trash along the top. There was only one small trash can for the entire room. The bed was not a queen size bed as advertised. My husband had to sleep on the sleeper sofa because the bed was so small. The air conditioner would not continuously run, so there were just bursts of cool air. You couldn't even just run the fan to keep air circulating and block out noise from the hallway. ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all o... read more
Not a Pleasent Experience No air conditioning in the hallways. The south stairwell smelled like the inside of a dumpster.
Business response:
Thank you for taking the time to write a review of your experience. I am disappointed to learn of the issues you encountered during your stay. Please accept my apology. In response to your feedback, we will monitor our hotel and outside grounds frequently to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.