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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for any inconvenience you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The property badly needs a complete update. The room furniture is terrible, lamp shades crooked, lighting is awful. Bathroom lighting too dark to shave or would be impossible for a lady to do makeup.
Business response:
Howard, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again. Sincerely, Hotel Management
Everything i touched in my room was either sticky or greasy.
Business response:
Carol, we want to thank you for your stay and for taking the time to post your review. We deeply apologize for the mistakes made when servicing your room. We take our guests to feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future, so we can have another opportunity to make your stay exceptional. Sincerely, Hotel Management
Nightmare in Melbourne Do not stat here. The room was old, dated and smelled. I was afraid to touch anything. The worst hotel room I’ve seen in 30 years of traveling in Florida. I walked to the front desk and told them there was no way I could stay at this property and they processed a refund.
Business response:
Anthony, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There was no hot water during the evening, and very little water pressure. Also, watching TV was terrible - the shows are not in HD or even widescreen. It was like I was back in the 90's.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Moreover, we apologize for not meeting your expectations with our television. We value your feedback and hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
The room was really dirty. I could elaborate, but I don't think the property owners would really care. Maybe they should try living in that room for 24 hours.
Business response:
Gen, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
It was close to the airport. But it had no hot tub, no pool, and there was so much traffic at rush hour it is almost impossible to make a left turn out of the property onto the main road. Also, the front desk clerk caused a fire and the whole building was full of smoke and smoke smell. The fire truck was called, but she told them that she doesn't know where the fire was or how it happened.
Business response:
Thank you for being our guest. We are disappointed to read your review, and we are sorry for not meeting your expectations for a perfect stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We checked in got to room bed was not made went back to check-I gave us upgrade very nice room smelled of stale tobacco said had no other rooms got stuck with it all night checked out at 6 am did get room comped
Business response:
Thank you for choosing to stay with us. We are sorry for the smoke smell you experienced in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We appreciate your business and would like an opportunity to again in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Jenny at the front desk was very courteous and has excellent customer service experience. The room had a musty, humid smell to it. The carpet was damp; I requested someone to come and spray some deodorant and clean the AC that was dirty. When I came back, they just left a bottle of fabreeze and the AC was still not clean. The next morning, I woke up with a sore throat from inhaling the humidity, musty smell. This was the biggest room that would accommodate everyone and I had already paid for it so I had no other choice. Will... read more
Business response:
Thank you for being our guest. Although you liked the service provided by Jenny, we are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.