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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was not at all friendly, bed was uncomfortable, breakfast???? no towels or wash clothes for kitchen area, no ice in freezer or anywhere on property. Not worth the money! Definitely not as advertised! No real WiFi!!!!
Business response:
We apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Please give us a chance to restore you... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disgusting!!! Outrageously priced dump. Halls, room were dirty and falling apart.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Dirty Room There were still items from previous guest left in room after cleaning.
Business response:
Thank you for taking the time to review your stay. We are very concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and We will work with our housekeeping staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Not going back Wi-Fi was the worst I have experienced since dial-up. I won't be using Extended Stay America again. Days Inn has better Wi-Fi.
Business response:
Thank you for your feedback. Please accept our apologies for the inconvenience you experienced with our internet connectivity. Please know, we have informed our service provider for a quick review. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Convenient location This hotel is close to the airport as well as many restaurants and shopping. It is a typical two star facility - not the cleanest, unpleasant odors, animals barking. I stayed here because of the low price and only needing a few hours sleep between flights.
Business response:
Deb, thank you for posting your review. We are happy you liked our convenient location, and we are fortunate to have so many choices for shopping and dining nearby. However, we are disappointed to know that you felt your accommodations were not clean. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
The fitness room was “out of order”.... elevator sounded like it needed serious repair. The bathroom had someone’s hair in the bath tub....smell when we walked in to the hotel was not good...
Business response:
Paula, thanks for being our guest. We are sorry for the cleanliness issues you had while here and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Room was less than clean. Air conditioning didn’t work and staff was not very friendly about it. Didn’t want to do anything about it at first but we instead that they do something. Overall stay was disappointing. We have stayed at other Extended Stays before and were really happy with them but not this one.
Business response:
Thank you being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Not as advertised! No breakfast just snacks, no hot water for four days, bed very uncomfortable. Had kitchen but no pots or pans to cook with useless.
Business response:
Dan, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.