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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room There were still items from previous guest left in room after cleaning.
Business response:
Thank you for taking the time to review your stay. We are very concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and We will work with our housekeeping staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Not going back Wi-Fi was the worst I have experienced since dial-up. I won't be using Extended Stay America again. Days Inn has better Wi-Fi.
Business response:
Thank you for your feedback. Please accept our apologies for the inconvenience you experienced with our internet connectivity. Please know, we have informed our service provider for a quick review. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Convenient location This hotel is close to the airport as well as many restaurants and shopping. It is a typical two star facility - not the cleanest, unpleasant odors, animals barking. I stayed here because of the low price and only needing a few hours sleep between flights.
Business response:
Deb, thank you for posting your review. We are happy you liked our convenient location, and we are fortunate to have so many choices for shopping and dining nearby. However, we are disappointed to know that you felt your accommodations were not clean. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
The fitness room was “out of order”.... elevator sounded like it needed serious repair. The bathroom had someone’s hair in the bath tub....smell when we walked in to the hotel was not good...
Business response:
Paula, thanks for being our guest. We are sorry for the cleanliness issues you had while here and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Room was less than clean. Air conditioning didn’t work and staff was not very friendly about it. Didn’t want to do anything about it at first but we instead that they do something. Overall stay was disappointing. We have stayed at other Extended Stays before and were really happy with them but not this one.
Business response:
Thank you being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Not as advertised! No breakfast just snacks, no hot water for four days, bed very uncomfortable. Had kitchen but no pots or pans to cook with useless.
Business response:
Dan, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Didn't stay at hotel. When I arrived, no hot water Had to find another hotel because of the no hot water issue. Front desk staff said they wouldn't send a charge to Expedia and were nice about referring me to a nearby property.
Business response:
Thank you for your feedback. We are sorry for not meeting your expectations and not able to accommodate you. Please consider choosing us again so we can provide you with a much better experience you deserve. Sincerely, Hotel Management
No king size beds. Air conditioner too close to bed. Blows cold air on you. Toilet was not clean
Overrated... Staff is fine, friendly and professional. Hotel gets lots of abuse from guest though. Our room had an overpowering smell of curry, so much it permeated my suitcase. Room had fleas and roaches.. and the mattresses were so hard. :( it's unfortunate that this is the only hotel in the area with full kitchen setup.
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.