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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse stay EVER!!!! The Mattress needed to removed!!! The bed was so hard that you can tell that it hasn't been changed in a very long time. The phone didn't work. The lights on one side of the wall didn't work. When i told the service desk when i checked out they didn't really say anything. I would never come back to this hotel.
Business response:
Jamie, I apologize that we failed to impress you with the upkeep and maintenance of your room. We are passionate about providing our guests with the comfortable facilities, and we will look into where we failed in providing this to you. We will make the necessary changes so that we can provide a better experience moving forward. I hope you will give us another chance to provide you the accommodations and service you deserve. Sincerely, General Manager
Business response:
Devi, I was disheartened to see that we did not live up to our usual standards, and I am truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure a better stay for our future guests. I hope you will accept my apology and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Just not a clean environment! Stained carpets, dirty surroundings poor floor lighting, dingy bed spread ans stained sheets and soiled and worn towel (over all unclean atmosphere).
Business response:
Thank you for your feedback. I apologize that our housekeeping staff service was not up to your expectations and we did not meet our standards. We definitely have processes in place to make sure that every room is cleaned and ready for the guests. I will personally follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, General Manager
Worst Worst. Did not have reserved room available due to lack of staff.
Business response:
Thank you for taking the time to review our hotel. We are sorry for disappointing you during your visit. We pride ourselves in welcoming each of our guests, and I am sorry this was not your experience. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Only stay if it is the last resort. The first room I was checked into had roaches on the bed and in the bathroom. The attendant was very nice and gave me a new room but it had no soap in the bathroom. Free breakfast consisted of instant oatmeal, infant grits, muffins and coffee.
Business response:
Misty, thank you for your candid feedback. We are pleased to know you enjoyed your overall stay and that our associates resolved the issue you had in a timely manner and to your satisfaction. However, I am sorry if any issue was experienced during your stay and regret the inconvenience it caused. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Bad hotel Not good. Had ground floor room window was unlocked and open not secure, Floor was stained. Bed sheets were very rough and bed was hard. Room phone did not work. Clock by bed not clean. It was nonsmoking but could smell smoke in room.
Business response:
Vivian, thank you for your review of our hotel. We are sorry you experienced difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to us. We will take your comments to ensure we are delivering clean and well-maintained facilitates to our guests. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
Nice for a quick one night stay. Cheap, no frills, clean enough, and pretty quiet..but nothing special.
Business response:
Thank you for being our guest. We are happy your overall stay was a comfortable one. We value your business and hope to have you as our guest again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,960 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.