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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay here again Kitchen not stocked with anything at all, no cups, plates, cookware, etc. Half the time no staff at front desk. No shampoo available for last three days. Room dirty, appliances rusty and dented. Maid service is an additional charge. "Breakfast" is weak coffee and greasy muffins.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the housekeeping and service issues you experienced during your stay. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Dirty, Smelled bad, trash in hallways, dead bugs in room, hair in tub
Business response:
Jessica, please accept my sincere apology for the cleanliness problems you encountered. Our goal is to provide a comfortable and stress-free stay, and I am sorry we fell short of this. I have shared you concerns with my housekeeping team for immediate review and action. We hope you will return to experience our hotel as you should have on this visit. Sincerely, General Manager
Room had only been partially cleaned. Supplies had not been replenished. Room had no literature containing restaurant list.
Business response:
We sincerely apologize for not living up to your expectations while you were here. It’s always our attempt to provide a pleasant experience to every guest, but we are extremely sorry we fell short in making this happen for you. Your concerns have been shared with the appropriate teams in an effort to improve our performance further. Please consider giving us one more opportunity so we can make a favorable impression of our hotel. Sincerely, General Manager
OverBooked! Didn't have one...had the reservation....Hotel didn't have rooms available!
Business response:
We are extremely sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we sincerely apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity so we can serve you in the future. Sincerely, General Manager
The TRUTH. We showed up and it took 20 minutes to check in because they didn't know what rooms where clean and what were dirty. As we were waiting for them to check us in, we had 4 people come downstairs complaining about their rooms, we should have ran then. We made it to our room which didn't have any towels, toilet paper, tissues, trash cans, trash bags, cups, plates, bowls or silverware all which should have been included. We asked for towels and toilet paper at 4 pm on 15 July 2017, we checked out 11 AM on 16 July 2017 ... read more
Business response:
Thank you for being our guest Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you again for choosing us for your stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
Worst hotel experience ever. Had a reservation and pre-paid for it. Got to the hotel at night, they said they're system was down and wouldn't give us a room. My family and I had to sleep in the car that night.
Business response:
It is never pleasant to know we disappointed one of our valued guests, and unfortunately that is the case on your recent visit. Please give us an opportunity to give you they type of stay you deserve and expected on this visit. We appreciate your feedback. General Manager
Not A Happy camper Room has an funky odor, bathroom missing towels, the area doesn't feel safe, lady at the counter not to friendly
Business response:
Thank you for your review. We are sorry you didn't experience one of our Front Desk staff at their best. This behaviour is highly unusual, and we have addressed your comments with our staff to ensure it never happens again. We are also sorry for the housekeeping issues you experienced while being here and regret the inconvenience it caused. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. We hope you will consider giving us a second chance in the fut... read more
Yuck Fortunately for us, we only had to be in the room for 4 hours. But it was a long 4 hours, I didn't sleep much. The room had not been vaccuumed and there were crumbs in the carpet. There were probably bugs coming out after we turned the lights out. The bathroom sink was dirty, it had clearly not been cleaned, there was toothpaste all over it. The kitchen countertops had not been wiped down. The room smelled of cigarette smoke, and the hallway smelled of weed. Will not ever be back.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Room and hospitality was great but felt undsafe. Recommend a roving security guard.
Business response:
Thank you for staying with us. We are pleased to know you liked your room and the service provided by our associates. With that said, we’re sorry for any inconvenience you had while you were here. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. We hope you will give us another opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,960 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.