Extended Stay America - Memphis - Airport

Business response:

We hope you enjoyed your visit to Memphis, although your stay with us was not to your complete satisfaction. We strive to provide our guests with clean, fresh and well maintained suites to enjoy whether on business or pleasure. It is our hope you will select our hotel the next time you are in the Memphis area so we can exceed your expectations. Thank you for your feedback. General Manager 

Business response:

Thank you for your review. I am sorry we were unable to accommodate you this time. I will look into your reservation to check what went wrong and ensure this does not happen again. We hope you will consider staying with us whenever you are in this area. Sincerely, General Manager 

Business response:

We are sorry for the odor issues you encountered during your stay. We work hard to provide a clean environment, and I will share your feedback with my housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel. We regret we were not able to meet all your expectations and sincerely apologize for your experience with our staff. I assure you “rude" staff is not acceptable, and I will be working with my team to correct this. I hope you will give us a second chance to impress you on a future visit. Sincerely, General Manager 

Business response:

Heather, on behalf of the entire Housekeeping team, please accept our sincere apologies for the cleanliness issues you had during your stay. We have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to my attention, and I hope that you will consider giving us an opportunity of redeeming ourselves in the future. Sincerely, General Manager 

Business response:

I sincerely apologize for the service issues you experienced and that there was a problem with the reservation of your room. Normally our staff does a good job of responding to our guests’ needs, and in your case that did not happen. I truly regret the inconvenience caused and have shared you feedback with the team members to ensure corrective steps should be taken to prevent these mistakes from being repeated. We hope you will give us another chance to redeem ourselves on your future visit. Sincerely, General Manager 

Business response:

Yanna, I truly regret your disappointment. I sincerely apologize that upon arrival to your suite, there were housekeeping issues. This does not meet our standards, and steps have already been taken to address and correct our performance. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager 

Business response:

Farhad, I apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the front desk team members and managers to ensure a better outcome going forward. I would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager