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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
don't stay here no stores or restaurants nearby, no shuttle to airport or anything its down some industrial park side road off airport blvd no swimming pool poor service. this place sucks go stay at Holiday Inn its excellent wish I add known.this place is not worth the cheap price.
Business response:
Michael, thank you for taking the time to evaluate your stay. We are so sorry that you were unhappy with our location and that you had service issues while you were here. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. We hope the positive aspects of your stay will encourage you to choose us again in the future. Sincerely, General Manager
Disappointing stay. Electric went out for a day and staff was nowhere to be found.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. I have shared your concerns with my front desk team to ensure we are providing a great guest experience. We hope this incident does not keep you from choosing us again on your next visit to this area. Sincerely, General Manager
Business response:
Catherine, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
terrible hotel - dirty gross disgusting this hotel was a total waste of money - got there elevator wasn't working properly I told the staff, no concern. Got to room no shower curtain. Spit balls above shower, chips in the floor from previous quest, I am assuming it wasn't vaccumed. there was ants in the air unit. We ask the front desk for ant spray the girl said its storming im going home. the hide a bed had no sheets had to ask for them but once we pulled it open it was disgusting and didn't sleep on it. there was dirt, foo... read more
Business response:
Shawna, Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards... read more
Don't go Room smelled horrible. Staff that didn't care if you were standing st front desk waiting for help. They talked to each other. No ice machine. Side entrances didn't lock. Not safe
Business response:
I am truly sorry for the bad odor you experienced during your stay, as well as the fact that we did not completely address these to your total satisfaction. The lack of responsiveness of our staff is unacceptable, and we will redouble our efforts and training to better serve our guests. As an extended stay property we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience, so we do not have ice machines and apologize for your disappointment. I hope you will afford us an oppor... read more
Surprisingly Disappointed Someone had a razor blade and decided to put an X on the tv. Stains on the carpet as if someone tried to use the same razor blade to have an abortion. The staff wrote down my complaint along with the other list of complaints from other guest. I upgraded, or should I say downgraded to a studio that had no dishes. I have stayed at an extended stay in California and it was great. I will never stay at an extended stay again
Business response:
Please accept our sincere apologies for problems with your room and the inconvenience caused. What you encountered does not meet our standards either. We take the comfort of our rooms very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. I hope you will give will consider giving us a chance to impress you on a future visit. Sincerely, General Manager
Nasty. Never again. This this was obviously an older facility that has been somewhat renovated to be updated, which is fine, but it was dirty. The phone did not work, and although the room had a kitchenette, there was no coffee pot. Our double queen room did not appear to be too bad upon immediate entry, but the first thing we saw on top of the white comforter of one bed was a long dark hair. Yuck! and then on top of the white comforter of the other bed was a dead bug. Also, the carpets in the hallway had obviously not been ... read more
Business response:
Sheryl, thank you for the feedback. We are sorry to read our service and facilities were not to your expectations. Please know, to ensure a more home-like experience for our guests, we provide housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. We regret any confusion that might have occurred and hope to have the opportunity to welcome you back with a much-improved experience. Sincerely, General Manager
Upon entering the hotel I went to the restroom and found a roach in the tub, the mattress to the pull-out couch was soiled, the couch pillows had a sticky liquid on it, a corona bottle top was on the side of the bed, and the towels were dingy and hard as though they had not been recently washed...we stuck it out because we were only there for a few hours, but I will never return! The only good side of it was that we were two minutes from the airport.
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will consider giving us a chance in the future so we can provide you with the stay you ... read more
Guest services were completely negative. The rooms are very plain and uncomfortable. This is the only hotel that I ever had to Bring my use towels and sheets to the front desk and no room service whatsoever
Business response:
Andre, please accept my apologies for the inconvenience you experienced while you were here. It is never our intention to let you down on your expectations. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope yo... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,960 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.