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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Closet rack is upset down. Blind is drop from top. Door lock is broken
Business response:
Vivian, thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Don't stay here Someone broke in our car. The front desk clerk claims that she was on break and didn't see anything. There were someone else who had their car broke into as well. They need to hire security to monitor the hotel not just the complex.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. Please accept our apologies for the response you received when bringing this incident to the attention of our front desk clerk. We regret that you experienced vandalism to your property while staying at our property, and we understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our security team has been working closely with local authorities to inv... read more
Wonderful staff, awful room I know that you get what you pay for and I was honestly trying to save a little since I was only on an overnight trip. The front desk staff was more than helpful, but my room left much to be desired. The telephone in my room was broken, there were dead bugs on the bathroom counter, and a lot else in the room just seemed worn and barely (if ever) cleaned. I don't think I will be visiting this establishment ever again.
Business response:
Nita, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the issues you experienced in your room and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, Hotel Management
Not good services The room was clean an that's the only good thing. The ladies at the front desk was very unprofessional. They talked about other employees while at the front. I asked for more towels an was told it was a shortage. I asked the housekeeping to clean our room an she told me u gotta stay at least 7 days. The breakfast is a joke they don't keep it stocked an not varsity. I was just very unpleased. The price was good an the room was the only good thing once again.
Business response:
Robin, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, G... read more
PESIMO muy mal hotel , muy sucio, no tienen servicio shuttle complemntario al aeropuerto. Me dijeron que el hotel no tiene General Manager desde hace 2 meses. MUY MALA ESPERIENCIA
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you were unhappy with your stay. We are sorry that you had housekeeping issues during your stay, and our housekeeping supervisor has been made aware of your concerns. We will address these issues with our entire cleaning staff to ensure a better outcome going forward. Thank you again for your feedback, and we hope you will give us another chance to make a better impression in the future. General Manager
Don't stay here Stench of marijuana in Galway that are suppose to be non smoking. We paid for 4 adults to stay but were only able to get 2 towels. Also we were suppose to pay a 1 hundred dollar deposit since we paid in cash Expedia said it would be refunded at the end of our stay. The motel said they would have to mail it to us. Very old looking. Carpets filthy.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Old, moldy & noisy Close to freeway noise, AC very noisy, moldy smell, no business center. Not up to expected level of Extended Stay in other areas. Not up to the level of a normal Super 8.
Business response:
Pete, we're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please give us another chance to provide you with a much better experience. Sincerely, General Manager
No one to check in with! Arrived there at 10 pm to find no one to check in with. Called the hotel's nationwide booking and they tried to locate someone to check us in. Waited 45 minutes to find Ms. C arriving and rudely saying she had to help other guests. The morning staff was very nice, but it shouldn't take 45 minutes to check in.
Business response:
We were disheartened to read about the service and wait for time issues you experienced at the time of check-in and hope you will accept my sincere apologies. Your comments have been shared with the particular team member to ensure a better outcome going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Check in was easy and parking was free. The room had a strong smell and stains on the floor. Did not end up staying through my reservation.
Business response:
I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this is not repeated again. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,960 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.