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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay I enjoy staying here it's quiet and no noise disturbances I just wish they had more breakfast lol
Business response:
Thank you for choosing to stay once again at Extended Stay America Memphis - Airport. We are glad we continue to meet your expectations each visit. We appreciate your loyalty and look forward to your next visit soon. Sincerely, General Manager
Nice room needed more pillows but desk said didn't have any had to wait for clean towls staff needs better training
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
I love the staff and the quality of the hotel. My family and I being staying here going on a month. The staff know us by name and look out for us. I would highly recommend this hotel to others. Very comfortable and affordable living. Do love it when the rates are at there low. I love ESA!!!
Business response:
Thank you for being our guest. We are glad you and your family enjoyed your month long stay at Extended Stay America - Memphis - Airport. It's great to know you liked our exceptional service and the excellent value we offer. Thanks again for recommending us, and we look forward to being your home away from home. Sincerely, General Manager
needed vacuuming in the hall way , small ants in room my wife and I kill at less four or five. the tv screen was scratch you could see it very clearly. but over all it was nice
Business response:
Thank you for evaluating your visit. Although your overall stay was good, I am sorry for the cleanliness issue you encountered in your room. This is not the type of service we usually provide, so I have shared your review with my housekeeping team to reiterate the importance of our daily checklists. We hope you will give us another opportunity to provide a better experience on a future date. Sincerely, General Manager
Was told they didn't have anymore towels The room was nice but didn't have towels, soap or shampoo. When I called to front desk they said they didn't have anymore! Then finally got some the next day. Also the kitchen had no dishes what so ever so why have a kitchen area (big items like pans) I was very disappointed especially with towels and bath necessities already provided in our room like most hotels already have in the room upon arrival.
Business response:
Thank you for sharing your experience at Extended Stay America - Memphis - Airport. We are happy you liked your room, but I am sorry we fell short in meeting your needs and expectation and we regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I will share your concerns with the respective teams in an efforts to improve our service and facilities moving forward. We hope to hav... read more
Great for the price! Chaquita is my desk clerk, very nice and helpful. Only problems were lack of towels and needing toilet paper in the room, which Chaquita took care of immediately!
Business response:
Thank you for writing about your stay. It is good to know that you were impressed with our affordable rates and the courteous service provided by Chaquita. We will be sure to share your compliments. Thanks again for being our guest, we hope to have the opportunity to welcome you back in the future. Sincerely, General Manager
Nice room The room was very comfortable and clean but they ran out of towels.My husband and I waited two hours on towels.
Business response:
Shanna, thank you for being our guest at Extended Stay America - Memphis - Airport. We are glad you enjoyed your overall stay and that you were impressed with the comfort of your room. That being said, we are sorry for the inconvenience you experienced due to the lack of amenities in your room. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager
Business response:
Jermaine, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Memphis – Airport. Sincerely, General Manager
Not As Expected Not Clean, Service left things to be desired, locked out many times, AC too loud
Business response:
Kevin, thank you for reviewing your stay at our hotel. We are sorry for the service issue you encountered during your stay and regret the inconvenience it caused. The condition you described is unacceptable and not at all representative of our quality standards. Your concerns in regard to your stay have been shared with my management team in an effort to improve our services moving forward. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,453 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.