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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole room smelled like pissed. Garbage was by our door when we first arrived then they leave a note on the room door starting I will be fine if I didn’t take it to the trash
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
I have been coming here once or twice a year for probably 8 years. There has been a continuous decline in quality, but this most recent visit takes the cake. I will not be returning. There are at least three ceiling leaks in the hallway on the second floor, one with a bucket and two without. The first room I got had the tub faucet running continuously. Not just drips, but a continuous stream. The second room reeked of tobacco smoke. Other fixtures in the bathroom and kitchen were broken or missing. It was past midnight at th... read more
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Please reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again Dirty and smelled like smoke. Checkin process was really slow and took a while to find a staff member to assist.
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had concerning service. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
They had a leak in the hallway and bucket collecting water which was about to overflow!
Business response:
Robert, thank you for choosing to stay with us. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the maintenance team so we can understand what happened and correct our process to ensure a better experience. Thank you again, and we would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Not a happy camper when I arrived I had to go down to the front desk to ask for a different room because the piping underneath the sink in the kitchen was leaking when I got to the new room the following day I discovered that the pipes underneath the sink or leaking just like the first one maintenance came up to fix the pipes I also was disappointed that extended stay offered pots and pans for the hotel room and every time I ask for them I got the runaround I end up calling corporate office to settle the matter
Business response:
Alfred, thank you for choosing us. We offer our sincere apologies for the maintenance issues in your rooms and for the poor service you received from our associates. We consider your feedback important, and thus, it has been shared with the appropriate teams, and we will take the proper steps to prevent these problems from happening again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Complete Nightmare! I arrived at 2 a.m & was told there were no rooms available. There was a cockroach crawling in the lobby & a couple was at the front desk complaining to me about blood & roaches in there room! We both waited at the front desk for some assistance for about 15 minutes. The police also arrived while I was trying to resolve the issue with hotels.com because someone was smoking weed in there room. Didn't get a room or want 1 after all of this. Was left standing in the lobby for 4 hours which put me at 6 a.m & ... read more
Business response:
Anthony, firstly please accept our condolences for the sad demise of your grandmother. We apologize we could not accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is completely understood, and we truly hope you will offer us another opportunity to serve you. Also, your feedback about cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel ... read more
I didn't like that it's not a well lit area. Other than that... It's a great place to stay
Business response:
Thank you for being our guest and for taking the time to review your stay at Extended Stay America. We are happy you enjoyed your visit and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.