This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would not recommend
Business response:
Robert, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This is the worse place to stay. They had trash by back door. Bugs in rooms. Never going here again
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
There was no availability. The lobby air was stale and smelled dirty.
Business response:
Thank you for taking the time to provide your feedback. We are sorry our hotel was overbooked and unable to accommodate you. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
My stay I love staying here. But one of the staff members always gives me a hard time.
Business response:
Thank you for evaluating your stay. We are pleased to know you had a pleasant visit, but we are sorry you did not have a positive experience with one of our associates. We will share your comments with the appropriate team so that we can improve our service going ahead. Thank you for being loyal to our brand. We hope to welcome you back in the future. Sincerely, Hotel Management
Hot water was not working that's my only complaint. So I had to take a cold shower
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The only great thing was the price! Actually no, that was terrible. It should have been FREE. THIS HOTEL NEEDS A BULLDOZER. ROACHES, OLD RAGGEDY FURNITURE, TERRIBLE ODOR IN A NON SMOKING ROOM, HOLES IN THE WALLS, CHEAP PILLOWS, STAINED SHEETS...THE ENTIRE ROOM AND HOTEL WAS AWFUL.
Business response:
Thank you for your review of your stay. We apologize for the issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. Also, our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We will also sh... read more
Staff was very friendly and helpful but the condition of the room was poor.
Business response:
Thank you for taking the time to review your stay. We are pleased to know you liked our associates, but we are sorry for the issue you encountered in your room. We have shared your feedback with the appropriate team so that we can improve our going forward. Thanks again, and we hope to welcome you back in the future for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.