Extended Stay America - Memphis - Airport

Business response:

Thank you for staying at our hotel. Although you liked our staff, we are sorry for the cleanliness issue you experienced. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your concerns regarding our property have been shared with the appropriate team to ensure a better experience going forward. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Ho... read more

Business response:

Laskhia, thank you for being our guest. We are pleased you liked our location, but we are sorry you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to have another opportunity of welcoming you back in the future for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the smoke smell you experienced in your room. We have asked our housekeeping team to deep clean the suite to remove the odor. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Margaret, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. On a positive note, we are happy you liked our front desk associates. Thank you again for your feedback, and we hope you will reconsider and give us an opportunity in the near future to show you the hospitality for which we a... read more

Business response:

Marvin, thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, your concern for the ironing board in your room has been shared with the maintenance team for review and action. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management