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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took an hour to check in. Very unprofessional. Lobby area was congested with people. Did not have remote for tv.
Business response:
Thank you for being our guest. We apologize you did not enjoy your stay, and we failed to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very run down - outside full of litter and dumped foodstuff.
Business response:
Thank you for taking the time to review your stay with us. Please accept our apologies for your unpleasant experience during your visit. We do our best to make sure every area is well-maintained. We will work harder, so we do not disappoint you in the future. Thank you again, and we hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
Overall my time in the hotel was pleasant and comfortable. Only issue I have is the breakfast choices and the WiFi! I paid alot of money for the hotel I think the WiFi should have been included without any additional charges.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. We are glad you had a relaxing experience at our hotel. We also appreciate your constructive comments as it will help us to further improve our guests' experience. We hope to welcome you again soon. Sincerely, Hotel Management
Horrible experience We were not so happy because we arrived after 6 p.m and they had given our room to someone else just because we did get there on time. They had no other rooms available and they still charged us for the night even though we didn't even stay the night. Our money was not refundable.I will make sure to never reserved a room there again. All they want is your money.
Business response:
Dear Mireya, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Do not walk run away from this hotel/motel This received 3 stars and I'm wondering how or why. The linen was dirty, the cooking area was rusty which could fall into your food and the dresser was missing a drawer not a real big deal but on too of everything else I'm adding it. Lastly the carpet was missing pieces and it smelled of smoke and weed.
Business response:
Marquitta, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely,... read more
The WORST hotel we have ever stayed in as as a family. We had 2 rooms. One room had roaches, so we had to change rooms. The second room was not any better. The entire motel smelled like marijuana. Upon check in we were greeted by a very friendly clerk for check in. She issued 2 sets of keys. The first room I went to, the key card didn’t work. Went back to the clerk and she tried the keys again. Went back to the room and it unlocked the room, but the extra lock was on on the inside. So someone was occupying the room. There wa... read more
Business response:
Dear Ann, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Waaay too many bugs. Saw at least three dozen in my third floor room while I was there; cant imagine how horrible it would've been on the ground floor. Also, being new to the state, there was enough weed smoke to make me Google whether it had been legalized. That said, the ladies at the front desk were awesome.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We also apologize for the insects you encountered and regret the inconvenience it caused. We have our pest control company scheduled to treat the room and the property soon. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
I like the location, I wish we had a king size bed but they were all sold out.
Business response:
Thank you for being our guest at Extended Stay America and for the wonderful rating. We are glad to know you had a great time with us and that you enjoyed our location. We appreciate your feedback and look forward to seeing you again soon so that we can try our best to accommodate you with the room that best meets your need. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.