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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ask for the one bedroom suite i didnt get that tgey gave me the delux king i had my 19 year old daughter wanted privacy was disappointed then the t.v wadnt working jacob had to come up to my room i just had work 3 shifts was tired couodnt get comfortable wasnt sure if i had to change rooms due to the t.v so once that was fix finally bath an laid down Ac started making noise poping room 231 i wanted to do monthly but the property cant commondate me with the size of what i needed the first day which was the 18 or the 19 the ... read more
Business response:
Felicia, thank you for your review. We apologize we were not able to accommodate you with the suite of your choice and the issues you encountered in your room. We are working with our maintenance and front desk departments to make sure corrective actions are taken to prevent such issues in the future. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Good place to stay, it’s quiet and management is polite and helpful
Business response:
Ross, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your comfortable stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The first room we got was terrible and nasty it was soap thrown in the tub shower curtain was too long in the tub the bathroom make u not want to come back the house keeper was a bit of a ????? to ask me to check out and go somewhere else but the front desk person found us a little bit better than the first one and in the other room the tissue roll tissue roll kept falling on the floor shower curtain was too short while taking a shower water was running on the floor where u could slip on the floor I was told u do a little br... read more
Business response:
Joyce, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback about the condition of your rooms and your breakfast experience Your feedback is shared with the appropriate teams to ensure we deliver superior service levels making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you o... read more
Quiet location was a nice plus along with a great nightly rate
Business response:
Theresa, thank you for choosing Extended Stay America for your recent stay. We are so pleased that your experience was positive and that you found us to be a great value. We also appreciate your kind comments about our excellent location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.