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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway smelled smoky. The Ladies at the desk were always friendly we a smile to serve😊 Thank you ladies .
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. Your concern regarding the odor will be shared with our housekeeping team We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Filth Filthy
The hotel was mostly clean. The kitchen cabinets were empty. I had to ask for a coffee maker, dishes, pots , pans, silverware, etc. I was only given a few of each. The microwave was terribly beat up. The TV Reception was poor. The wifi did not work in our room. The sofa bed did not open, and i could see that the mattress was just a bunch of coil springs with a piece of material around it. I doubt anyone could sleep on that. The pots and pans were horribly scratched and misused. We checked out after 1 night.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible The service was horrible, The room that was across of me had a lot of teenage in one room playing loud music screaming yelling running up and down the hallway until 4am in the morning. The stay was Horrible.
Business response:
Jannie, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will reconsider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Passing through Service was excellent! Beds were very, very hard. I only reserved this hotel because it was on the list from Marlowe's BBQ of hotels that Marlowe’s offers free limousine shuttle service. I found out after check in that Marlowe’s no longer picks up there... but still a nice hotel!!
Business response:
Joel, it was our pleasure accommodating you at Extended Stay America. We appreciate you sharing your review with other travelers. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. We look forward to sharing your kind comments with our staff! Thanks again and we hope you will visit us again the next time you visit the area. Sincerely, Hotel Management
The staff was EXCELLENT. However it was a non smoking facility but the hallway smelled of cigarettes. Also, being an Extended Stay with a kitchen there were no plates cups pots pans silverware coffee pot - NOTHING. We had to go to the front desk and thi the agent was sooooo nice we got a few things in a Tupperware bin to use as kitchen supplies. We received 2 coffee pots and neither one of them had all the parts so we had to take the pot from one and the filter from another and hold it up to the drip for it to brew. What a h... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with our amenities. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We truly regret the inconvenience it caused. On a positive note, we are glad to read you liked the service provided by the front desk staff. We will share your complim... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.