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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad place to stay . The whole place smelled bad, loud customers. The place is not neat at all. Beds not clean. We checked in and less than 30 minutes we had to check out due to noise and the room condition. The General Manager was very nice and went beyond to refund us our money, she called early morning to found out why we left .
Business response:
Dear Guest, Thank you for taking the time to post a review. We are truly sorry for the details you encountered, which made you leave earlier than anticipated. We are pleased to know our general manager has remedied these issues to your satisfaction. Everything we do is aimed at providing our guests with an excellent experience. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
no trash can in room , stopped up sink as well as the Tv didn’t work
Business response:
Dear Gerald, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the housekeeping oversights and maintenance concerns you experienced with your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding s... read more
This hotel has seen far better days and cost-cutting on maintenance, "breakfast" of coffee only and a few signs.
Business response:
Dear John, Thank you for your feedback. We appreciate your insights regarding maintenance and breakfast options. Your comments are invaluable as we continually strive to improve our services. We hope to have the opportunity to welcome you back to Extended Stay America for a more enjoyable experience in the future.Sincerely,Hotel Management
Ok, so staff was pleasant, polite, and did their best to make our stay pleasant, but the facility was not well maintained and updates showed shoddy workmanship. The assigned “non-smoking” room smelled of cigar smoke, but they politely re-assigned us to a much nicer room.
Business response:
Thank you, Daniel, for your thoughtful feedback! We are glad our staff was able to assist you and ensure a pleasant stay at Extended Stay America. We appreciate your insights regarding the facility and will address these concerns to improve our guests’ experiences. We hope to welcome you back soon for an even better visit!Sincerely,Hotel Management
Not for tourists.
Business response:
Dear Zatara,Thank you for your feedback. We are sorry that your stay did not meet your expectations, especially if you were looking for a more tourist-oriented experience. Our property is designed to cater primarily to extended stays, and we understand it may not have offered the amenities or atmosphere you are accustomed to when traveling for leisure. We appreciate your comments and will use them to improve future guest experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.