Extended Stay America - Memphis - Airport

Business response:

Joffrey, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Sadeequah, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to the maintenance issue in your room. We have asked the concerned team to fix the problem immediately. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to the bugs. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also asked our pest control provider to service your room immediately. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the inconvenience you experienced due to the roaches in your room. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Kevin, thank you for your review. We apologize for the inconvenience you had due to the ants in your room and for the poor service you received from our associates. We have asked our pest control provider to service your room immediately. We have also discussed your feedback with our team to make sure such incidents do not occur again. We hope this unfortunate situation will not prevent you from staying with us in the future, and that you will give us another opportunity to provide the hospitality for which we are known. Sin... read more

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Dear Gwenevere, Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management