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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
In need of immediate renovations Needs to be updated. Patrons and staff were loud at times. Had fraud activity post to my account the next business day after using my card for incidentals.
Business response:
Dear Elanda, thank you for being our guest and for sharing your concerns with your review. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Not terrible Hotel was very outdated & had no ice machines. Was staying here with friends during a road trip so it wasn't too bad since we were just staying for less than 10hours. Room didn't have enough towels or toilet paper so we had to keep going downstairs to ask for some. Not super inconvenient to do but just a little annoying. Overall was a fine stay but I could see how some people wouldn't be happy, but you get what you pay for. the ladies at check-in desk we're very nice and helpful.
Business response:
Sarah, thank you for choosing our hotel. We are glad to know you liked the service provided by our front desk staff and that you had an overall good stay. However, we are sorry for the inconvenience you experienced during your stay. Since we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your feedback and hope you will choose us again when your travels bring you back to our area. Sincerely, Hotel Management
NEED TO CALL AN EXTERMINATOR Check in was pleasant property seemed nice at first glance. Room had space then after dark noticed the bugs. I was afraid to leave even my drink out . I found roaches in my bag I had put in closet and in my shoes. I left before 6 am because I couldn't stand the bug problem
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
The property was conveniently located near the airport. The room was good size and clean. The staff was friendly. The only thing that can be improved is the free wifi. The connection was really slow and could not connect sometimes.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we look forward to your next stay. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Maybe back when first built this place was nice and worth the effort to get to. Not now, I would not recommend this place to anyone. Did not feel safe overall.
Business response:
We appreciate your loyalty towards our hotel. Although you past experiences have been great, we apologize for not being able to continue to charm you on your recent visit. It is never our intention to hurt you, and we hope you’ll select us in the future. Sincerely, Hotel Management
Only one luggage cart and not in the lobby. No shuttle to the airport that is only 1.8 miles away. No kitchen or dining utensils in the room. Overall, won't stay there again unless all other options are not available!
Business response:
Richard, thank you for being our guest and for sharing your feedback. We are sorry for not meeting some of your expectations during your stay. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your room. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.