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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was bedbugs in the room.
Business response:
Dear Pedro, Thank you for bringing this serious issue to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and guest safety very seriously. We have protocols to address such situations and will thoroughly inspect this matter immediately. Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. We hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hot... read more
I was given a room and there was a dead mouse in there and there was water damage and roaches everywhere!! It was so awful the room I was put in!!
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The property needs more security. Cars were being broken into. I had a gun pointed at me while outside smoking. And I need more than the cameras will be reviewed. I frequent this location quite regularly love the staff
Business response:
Dear Kiotti, Thank you for your feedback. We are deeply concerned about the security issues you've mentioned and take them very seriously. We will review and enhance our security measures to ensure the safety and comfort of our guests. Your safety is our top priority. Please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Terrible Terrible clientele and service. Details will follow in my letter of complaint.
Business response:
Dear simon, Thank you for your feedback. We are truly sorry to hear about your dissatisfaction with the clientele and service during your stay. We take all concerns seriously and would appreciate any further details so we can address the specific issues and work towards improving our guest experience. Your comfort is our priority, and we hope to have the opportunity to make things right. We look forward to welcoming you back for a better stay in the future.Sincerely,Hotel Management
When we arrived the room the gave us was dirty. Dirty sheets on the bed. No pillow cases no blankets. Dirty washcloths in the bathroom. They moved us to a different room. Toilet needed plunging every time. Took forever for maintenance. They then left the plunger. Bugs in room
Business response:
Thank you for your feedback.
A joke of an hotel, left me outside of the property when they “didn’t have no one to check me in” then. The person over there went out for a smoke, I guess she couldn’t be bother for doing her job for 5 minutes. There were cockroaches on the entrance too. DO NOT stay here
Business response:
Dear Alonso, Thank you for sharing your feedback. We are deeply sorry for the inconvenience you experienced with check-in and the issues with cleanliness. This is not the level of service or condition we strive for. We will address your concerns about the staff and pest control immediately. Your experience is important to us, and we are committed to improving. We hope you will reconsider staying with us in the future.Sincerely,Hotel Management
Deplorable Pictures are deceiving. The young lady that assisted was very nice , pleasant and patient. She allowed my dad and I to look at the room before checking in (or so I thought). Water dripping, light in bathroom didn't work and the area in general was not pleasant. I tried to get the reservation cancelled but could not. My dad, mom and aunt were with me and I didn't want to have to worry about our safety because of area.
Business response:
Dear Rochelle, Thank you for your feedback. We’re sorry to hear that the room and area did not meet your expectations and that you encountered issues with maintenance and safety. We strive to ensure all guests have a comfortable and safe stay, and we regret that we fell short in this instance. We appreciate your positive comments about our staff and will use your feedback to address the concerns you mentioned. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.