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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Yes they have roaches, I stayed two nights and I seen at least 10+ roaches in my room... the refrigerator was unplugged for whatever reason.. found a cigarette in the nightstand. And to make matters worst when I turned on the A/C Unit black debris shot out and covered the floor and the curtains. I really didn’t believe these reviews on here but I learned my lesson.. These workers have no regard for safety or cleanliness.
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you again soon for a much better experience. Sincerely, Hotel Management
THIEVES Very upset they overcharged my card. When I was supposed to pay 66. I want my money back!!!!
The room was clean the only problem i had was the roaches soon as i checked in my room i turned in the lights and i saw the roaches i immediately notified the front desk told the lady i wanted to check out. I also want to say each floor had a awful sour smell like garbage and dirty diapers they really need to clean this property up. Other than those issues it would have been a nice place to stay but i wouldn't recommend this location
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also asked our pest control provider to service your room immediately. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
There were bugs all in my room. Roaches & beetles. I started eating and roaches came up to the counter were my food was. Didnt wait till i finished eating
Business response:
Thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on the next visit. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
This Extended Stay America was horrible! They had roaches and the rooms were not clean. The photos online were deceiving.
Business response:
Thank you for choosing us. We are sorry for the cleanliness issues you experienced during your stay. Our goal is to provide clean and comfortable accommodations for our guests, so we regret we fell short. Your feedback has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Checked in and first room I was given was left wide or someone kicked the door in. Went downstairs and complained they up graded me to a “King Suite” but when I went to the room , it was infested with bugs And cockroaches. Went back down and requested my money back and left. I will be making a call to City of Memphis building and health department.
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.