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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible My stay was horrible. We arrived and there was no tv in the room, no microwave or anything and the ad said that it comes with the room. We had to inconveniently move from the first to the 3rd floor. Just horrible. Will not return.
Business response:
Dear Deidra, We're sincerely sorry to learn about your disappointing experience during your stay. It's certainly not the level of service we aim to provide. Please accept our apologies for the inconvenience you faced with the missing amenities and the need to move rooms. Your feedback is invaluable, and we will address these issues with our team to prevent similar occurrences in the future. We understand your decision not to return, but if you reconsider, we'd love the opportunity to make it up to you with a more positive ex... read more
Business response:
Thank you so much! Safe travels to you and your family!
Bad time The hotel is getting really run down. There was trash, cigarette butts all over the yard and parking lot. There was people hanging around outside that looked suspicious. One day the hotel was on lock down and front desk could not tell us why. No one offered to see if i needed anything. I will not stay there again.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Maintaining a safe and clean environment for our guests is of utmost importance to us, and we are addressing the concerns you raised with urgency. Rest assured, we are taking steps to enhance security measures and improve overall cleanliness. We regret any inconvenience caused and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Photos on the website are false My door world not shut. The person I checked in with was great and tried to be as helpful as she could. However the the person on the 11 pm shift was not helpful I ask for extra towels and wash clothes only to be told no. When I insisted I was told they were washing. Website stated a breakfast. That was false. Coffe only. I would not stay here again if the gave me a free night The reason I ask for towels was because the ones in the room seem to have hair on them Refrigerator was damaged
Business response:
Dear Chris, Thank you for your feedback. We apologize for the inconveniences you experienced. Your comments about the photos, door, towels, and breakfast have been noted, and we are addressing these issues with our team. We're glad to hear our check-in staff was helpful and will work on improving our late-night service. Cleanliness and functionality are top priorities, and we regret falling short. Your concerns will help us improve.Sincerely,Hotel Management
Business response:
Dear Hayley, Thank you for your feedback! We're glad to see the positive emoji, and we hope that means you enjoyed your stay with us. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Sincerely, Hotel Management
No Hot Water the whole weekend
Business response:
Dear Roderick, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret falling short of your expectations in this regard. Rest assured, we are investigating the issue and taking steps to prevent it from happening again in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experien... read more
Gross Dirty, water wasn’t working, no remote control, could not provide any extra blankets or pillows, floors were sticky
Business response:
Dear Gretchen, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and guest comfort very seriously, and we will address these concerns with our team immediately to ensure that they are resolved. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerel... read more
Better Than Sleeping In Your Car. Maybe. This facility is well past its prime. They had no clean rooms...so we went into 6 rooms looking for one that was "clean enough" for me to stay the night. No clean sheets or towels. After some pleading, I received clean sheets, made the bed, slept, and left first thing in the morning.
Business response:
Dear n, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay, including the lack of clean rooms and linens. Providing a comfortable and clean environment for our guests is our priority, and we regret that we fell short of your expectations. We will address these issues with our housekeeping team to ensure that improvements are made. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
No housekeeping or wastebaskets or fresh linen.
Business response:
Dear Mrs. Gelinda, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately with our team. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.