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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel itself was fine. Our room had old gum dried and ground into the carpet and on lanoleum floor. Bathroom door would not shut. The beds were uncomfortable. Blankets on beds had some dark stains. The floor is thin and creaky. There was no breakfast except coffee even though there was a sign at front desk that said to only take 2 muffins or oatmeal. There was also a card in our room that said the breakfast hours 6:30 -9. We got there around 8 and front desk said there was no breakfast. The hotel is conveniently located for ... read more
Stove could have been cleaner,watch out for thieves outside and front door always open not locked after hours
Business response:
Dear Lashawn, Thank you for sharing your thoughts! We are glad to hear you had a mostly positive stay. At Extended Stay America, guest feedback is incredibly helpful, and we appreciate you bringing a few areas to our attention that need improvement. We’re actively working to enhance both cleanliness and security. We hope to welcome you back soon for an even more comfortable and worry-free visit! Sincerely, Hotel Management
They had a horrible smell at the property.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are truly sorry to hear that an unpleasant odor affected your experience during your stay. Providing a comfortable and welcoming environment is very important to us, and we regret not meeting those expectations. Your feedback is invaluable as we work to improve our services. We hope you might consider staying with us again, allowing us the opportunity to deliver a much more enjoyable visit. Sincerely, Hotel Management
Awful It was like an old run down motel.
Business response:
Dear Guest, Thank you for your candid feedback. We are truly sorry to hear that your stay did not meet expectations. It is disappointing to learn that the condition of the property left you with such a negative impression. Maintaining a welcoming and well-kept environment is important to us, and your comments have been shared with our team for review. We value your input and hope for the opportunity to offer you a significantly improved experience in the future. Sincerely, Hotel Management
I was robbed of my vehicle and the staff were kind enough to charge me an early check in fee which doubled my room cost. My guest was afraid to return to my room once they realized the staff was actually unable/unwilling to even ensure the gentleman who robbed me returned to the property. Which he did twice. They tell me I would have to leave as the knife I wear in my belt every day violates the their no weapons policy. How? They could not tell just that there is a picture of a knife in the sign. So. They was the managers re... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the challenges you encountered and understand how distressing that must have been. While we regret your car was stolen, please understand that our decision regarding your stay was based on safety protocols due to the visible knife. We acknowledge how upsetting this situation was and apologize if our actions came across as unsupportive. We appreciate your feedback and will review how we can better handle such sensitive situations in the future... read more
Shooting. Vagrants, people sitting at every exit. Not breakfast. I’m diabetic and I booked because breakfast was offered. No restaurant near to walk too. Had to uber or Lyft bec add use vending machine broke.
Business response:
Dear Marla,We sincerely apologize for the concerns you experienced during your stay. Your safety and comfort are our top priorities, and we regret that you felt uneasy. We also understand how frustrating it must have been to expect breakfast and not have nearby dining options available. Your feedback is valuable, and we will work on improving our services and amenities. We truly appreciate your stay and hope to provide a much better experience in the future.Sincerely,Hotel Management
Shady individual going around looking in car windows
Business response:
Dear Robert, Thank you for taking the time to review your stay at Extended Stay America. We are pleased you had a pleasant stay overall. We strive to provide everything you need for a relaxing stay, and we regret to hear you encountered some challenges in our surroundings. However, we do hope that this does not affect your time with us. We appreciate you bringing this concern to our attention. It was a pleasure having you as our guest, and we look forward to another opportunity to host you; we wish you all the best with your... read more
actually think that the state could be better than the staff were very nonchalant and didn't do didn't want to work the TVs was out of service the air did not blow heat and the water did not get hot
Business response:
Dear Shannon,We sincerely apologize for the issues you experienced during your stay. Providing attentive service and well-functioning amenities is our priority, and it is disappointing to hear that we fell short. Your concerns regarding staff responsiveness, TV service, heating, and hot water have been noted, and we will address them with our team to ensure improvements. We appreciate your feedback, as it helps us enhance our guest experience. We hope for the opportunity to provide you with a much-improved experience in the ... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,956 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.