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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as i came it there was a good vive good customer service i would most definitely go back there again
Business response:
Your kind comments and excellent rating are much appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and that you had a great stay. Thank you for the excellent review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
.......... Good vibe.............!!!!!!!!!!!!!!!!!
Business response:
All of us at Extended Stay America appreciate your excellent review. We are glad you had an enjoyable stay and would love to welcome you again soon. Sincerely, Hotel Management
Did not like anything. My room wasn't cleaned after the last person left. I was given sheets to change myself and no blankets. There was urine on the toilet and roaches in the room. My wife tried to call the front desk and the girl at night kept hanging up on her saying it was out of her hands. Very rude and would appreciate a refund!
Business response:
Thank you for evaluating your stay. We are extremely concerned to read your comments and apologize one of our associates was rude to you and also you had cleanliness issues in your room. Please know your feedback will be shared with the appropriate team members, and we will redouble our efforts to ensure this does not happen again. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We truly hope you will give us another chance to prove we are committed to providing outstanding acco... read more
Roaches The rooms where roach infested
Business response:
Lorenzo, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everything was clean and organized. We were given handicap as We requested. The shower seat was broken so we made adjustments by putting the trash can underneath it to hold up. That was very disappointing.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you loved your well-appointed room and that you had a pleasant time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Totally dirty and unprofessional For one, it’s very well hidden. Our first room (252) was absolutely disgusting. Burns ALL in the carpet, big red stain, full cup and other stuff in the fridge, stuff in the cabinets, the bed was literally remade and none of the sheets were washed (didn’t get a picture of anything other than the fridge but still). We ended up getting a new room and the sheets weren’t washed very well and my towel had a red stain on it. We left to go to an escape room and eat around 10 pm and came back around 1... read more
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We’re also personally following up on your concerns, so we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Si... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.