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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay Great stay . Nice area
Business response:
Thank you for being our guest at Extended Stay America - Memphis - Germantown West. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
redelijk hotel voor 2 overnachtingen prettig
Business response:
Niek, thank you for choosing our hotel. I am happy to read you enjoyed the value we offer as well as your overall time with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
the Hotel facility Location was great for my business purposes and this hotel was appropriately priced compared to amenities and living comfort. Too, this hotel provided adequate parking spaces.
Business response:
Your feedback is important. Thank you for sharing. It is great to see you valued our convenient location, affordable rates, and the overall great experience you received at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
dra Overall it was a great stay, the main problem was the cleanness.
Business response:
Thank you for taking the time to share your experience. I am glad to see you had a pleasant stay at our hotel, yet disappointing to read there was an issue with cleanliness, which has been addressed with our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Wonderful staff, not good on amenities. Waited for strict check in time of 3 but had to wait 45 more minutes for cleaning. No coffee maker, dishes, silverware, paper towels, no ice, no amenities of any kind and terrible offerings of 'grab and go' breakfast.
Ok hotel Very basic hotel. Advertised kitchen and breakfast but kitchen has zero utensils, plates, cups etc. You can go to the front desk and sign them out but not convenient. Breakfast is a "Grab and go" meaning there is coffee and hot water and instant oatmeal, some snack bars and cellophane wrapped muffins. This is in no way breakfast. Even though I prepaid the room through Hotels.com, when you arrive they want another $100 deposit which you don't get until after you depart and 3 days later I still don't have it.
Basic room with kitchen and no cooking utensils. Basic room with kitchenette. No utensils provided for cooking except at additonal costs. Bring your own. Nice sized refrigerator. Comfortable. Noise only came from door latch closings by the guests. Quiet location, tucked away from main road. Decent lightning. Clean bathroom. The breakfast was very, very minimal and it was frequently out of coffee and/or some type of food. Food was only carbs. A few door hardware issues need to be addressed or fixed. No housekeeping unless u p... read more
Fine, but not very detailed and thorough staff. Front desk staff are usually unresponsive to phonecalls, but always pleasant in person. For work I stay in this hotel at least 3 nights a week the past 2 months. Numerous times there is no TP, not enough towels, No working internet, no toiletries, just really basic housekeeping is not thorough. They don't have an ice machine, which is fine I guess, but it would be convenient. Overall the rooms are fine for work trips. Theyre cleaner, more comfortable, and feel better for the pr... read more
Business response:
Thank you for taking the time to share your experience. Please accept our apologies that you were inconvenienced during your stay, especially due to the lack of toiletries. We are sorry for this issue, but are happy to know we provided you with a comfortable room at an affordable price. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,328 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.