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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel. Drawer was broken. Leak in the bathroom. Stayed there over two weeks. African American staff was awesome. Caucasian staff was very rude.
Business response:
We appreciate your feedback and hope you will accept our apologies for providing a less than perfect experience during your stay. We take great pride in making sure our associates are trained properly in their respective departments to provide outstanding service to every guest. We're very sorry we did not meet your expectations. We will work hard to ensure such mistakes do not happen again. Thank you for bringing this to our attention, and we hope you will choose us again in the future. Sincerely, General Manager
Not clean Bathroom smells like urine. Bed sheets not clean, smell like sweat, never been washed. Found cocroches in the bathroom. Overall not clean room
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, General Manager
Difficulty checking in I arrived at the hotel after a long drive. I booked my room 2-3 hours in advance. When I arrived to check in, there was no one at the desk. There was a sign that stated something like "we're currently assisting other guests". After a minute or two, an associate came out of a room that was behind the desk. I gave him my name and he stated that he couldn't find my reservation. I showed him my confirmation email, and he seemed to get a little sassy, as if my confirmation didn't matter. I explained to him,... read more
Business response:
Leigh, on behalf of our entire team, we thank you for staying with us and apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in, but we are happy our team was able to resolve the issue in time, and the rest of your stay was enjoyable. We truly apologize for the inconvenience and hope you give us another chance to serve you better in the future. Sincerely, General Manager
What no sheets!? Understaffed and needs attention to detail.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Roaches Roaches and MORE Roaches I will not recommend you book this hotel unless you want to take ROACHES back home with you! This has to be a known issue because when I mentioned it to the guy at the front desk he didn't blink at all, nor did he seem surprised... The location was great but at what cost? I must have saw at least 15 roaches while I was preparing to check out! I was mortified... DO NOT BOOK THIS ROACH MOTEL!!!!
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. Please give us a second chance to redeem ourselves. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.